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Outlook password

Anonymous
2023-10-24T10:53:41+00:00

Hi!

I have a personal account ******@outlook.com and I can't remember the password. I made it for the purpose of using Azure Portal when studying for the Az 900 Fundamentals, but then I realized my work email has credits in it. I couldn't link my phone number to that account as it is linked to my student account, which is still active so that I could have confirmed the password change otherwise. The problem is that I changed my PS accounts email to this new address and know I can't just login verify that account. I have not sent any emails from that account. Any workarounds this? I have tried at least 10 different passwords, but now it is locked.

There are only received emails in that account.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2023-10-24T11:41:21+00:00

    Hello Ville,

    My name is Jackson and thank you for your question.

    I sincerely apologize for the issue with recovering your account, I am a user myself and I understand how frustrating this is.

    When it comes to account recovery/identity verification, the process is a bit rigid on purpose for security reasons and there's little anyone at support could do to help.

    If you do not get code or no longer have access to your account security information (phone/email) to verify for a password change/recovery, unfortunately your only option is to fill out the account recovery form; https://account.live.com/acsr

    You will have to provide enough information to prove account ownership. see tip to help complete recovery; https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42

    With the current account password, we have the option to update the security info (phone/email) to another with the remove info steps in the link, however the new info will be updated in 30days; https://support.microsoft.com/account-billing/bf2505ca-cae5-c5b4-77d1-69d3343a5452

    To speak to someone from the Microsoft Accounts teams, use the chat link below and you can request a call back. Enter your account issue in the search and scroll down to see the support chat option;

    https://support.microsoft.com/home/contact

    Yours sincerely,

    Jackson E.

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