I'm working on a client's SharePoint online site and for some reason, guest users (people who access using their their own organizational Microsoft account) are not able to open a PDF document when the URL ends with web=1, For example, https://<tenant site>/sites/Client/Docs/MyDocs.pdf?web=1 doesn't work but https://<tenant site>/sites/Client/Docs/MyDocs.pdf does). Word and Excel files work.
I don't see the problem on a different SharePoint online site so there must be some sort of configuration setting (either through Office 365 admin or SharePoint admin) that is different but I am not an admin on the problematic SharePoint site so I cannot compare the settings of both sites.
Does anybody know what needs to be enabled to allow guests to be able to open a file in the browser when the URL ends with web=1?
Thanks in advance