TenantAccessBlockedError

Question

UTC Date: 2024-02-01T20:26:08.585Z Client Id: CDEFEA2C08464B1AA2D7D92EBB1EEA6F Session Id: a5a1c9e5-62c4-46fd-a95e-77757e1d4fc0 Client Version: 20240119003.15 BootResult: configuration Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err: Microsoft.Exchange.Data.Storage.TenantAccessBlockedException esrc: StartupData et: ServerError estack: s@https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.b669a80d.js:2:79665 u/<@https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.b669a80d.js:2:89724

st: 500
ehk: X-OWA-Error
efe: SJ0PR13CA0149, CH2PR07CA0057
ebe: SJ0PR18MB5088
ewsver: 15.20.7249.26
emsg: TenantAccessBlockedError

Answer 1

Hello,

I am having the same issue over here. What can I do to solve this?

Answer 2

Hi Eleni,

I am having the same issue. When signing into Outlook on the web I am getting the TenantAccessBlockedError. I am still logged onto the Desktop App as of right now, but there is a notification saying that my Mailbox has been marked for removal on the server. On 365 all my apps are gone and I can only see files that were shared with me from my coworkers. Until this evening everything was working fine. I am using a Mac.

I have work to get done and I really need this issue fixed and I'm praying I don't loose access to my desktop Outlook. Can you help me?

UTC Date: 2024-04-12T06:35:30.448Z

Client Id: 808F126ADB904A9298D053F5EF6D3900

Session Id: f55d8d73-9eea-4bfd-808c-6d49d055bfda

Client Version: 20240405002.11

BootResult: configuration

Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined

err: Microsoft.Exchange.Data.Storage.TenantAccessBlockedException

esrc: StartupData

et: ServerError

estack: Error: 500

    at Object.s [as createStatusErrorMessage] (https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.7627a8a8.js:1:104575)

    at https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.7627a8a8.js:1:116894

st: 500

ehk: X-OWA-Error

efe: DM6PR02CA0084, PH7PR13CA0022

ebe: DM6PR05MB5018

emsg: TenantAccessBlockedError

Answer 3

Hello Kevin Baich,

Thank you for posting this case in Microsoft Community!

Based on your description: You are getting TenantAccessBlockedError when sign in Outlook on the web I would like to cooperate with you working on this case. To clarify this case, do you mean that you are trying to sign in Outlook Web and getting this error message? Are you using Microsoft 365 or Business account? Have you tried to sign in Microsoft 365 Portal if also getting the TenantAccessBlockedError?

If all above answers are Yes, for my suggestion, please do not mind that we could not provide further assistance because need to check from backend side and we appreciate your efforts in this case. For my suggestion, you may contact Microsoft Technical Support Teamwith a ticket opened: Ways to contact support for business products - Admin help. Go to Office365 admin center>Support>New Service Request. The support team over there has higher permission than us, they can remotely help you and collect logs at your convenience. They can also involve more resources to investigate the issue from backend side. This would be the most efficient way in handling this case for you. (**Note:**Admin permission required to open the ticket with Microsoft Technical support team, so if you are not admin/no admin permission, kindly contact your admin, If you purchased Microsoft subscription from Microsoft partner, it is recommended to contact your partner to open the ticket.)

(Note: If you are not sure who is admin, you may check this Microsoft article: How do I find my Microsoft 365 admin? - Microsoft Support)

By the way, if you are using personal account type(Hotmail.com/Outlook.com/Live.com), please also let me know and move to the dedicated support team for further assistance.

Your understanding and patience will be appreciated.

Thank you!

Answer 4

Hello Kevin,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Community Moderator