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Android error

Anonymous
2024-05-17T12:42:53+00:00

Hi,

I am getting android error: Correlation Id: ee611bc1-630c-4a80-b238-568c567ede09 Timestamp: 2024-05-17T11:43:20.000Z DPTI: 11045e2ee689132f Error Tag: 55a0w Error Code: 0

How to fix it?

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2024-05-17T13:37:41+00:00

    Dear Aet Alt,

    Good day! Thank you for posting in the Microsoft Community.

    May I know when you get this error, is it when accessing Outlook for Android, when signing in?

    In the meantime kindly follow the troubleshooting steps below:

    1. Clear Outlook cache: Open our app > Settings > Select the email account > Reset Account. How do I clear the cache or locally reset/refresh the client/app? - Microsoft Support.
    2. Update Outlook app: Open the PlayStore and check if Outlook has pending updates and update if any.
    3. Uninstall and install the app again.

    If the issue persists kindly contact Outlook support for Android to help you to check the issue further as they have expertise on Outlook for Android issues Get in-app help for Outlook for iOS and Android - Microsoft Support. ***Note:***When you contact our support team, you won't receive an email or a callback. But you'll receive a notification when the support team sends you a reply, and can easily communicate with them in the app. Look for the notification on the Settings and Contact Support icons.

    Should you have any questions or concerns please do not hesitate to contact me. Look forward to hearing from you.

    We are looking forward to your reply. I appreciate your reply.

    Sincerely,

    Microsoft Community Moderator

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