Adding MS Account

Question

Hi all,

I am trying to add a new account to the Outlook desktop app for Mac. I receive the following error message, see screenshots attached. Can you please assist thank you.

Answer 1

Hello Koala26735,Good morning!Thank you for publishing in Microsoft Community. We are happy to help you.I'm sorry to hear that you're having trouble adding a new account to Outlook for Mac. Based on the error message you provided, it seems like there might be an issue with the credentials you're using to sign in.However, to better understand the problem and provide a solution, we need more details from you, please provide us with the following information. Thank you.1-Please try to remove Office completely and re-installed downloaded from Microsoft portal. and check the issue. 2-Please if the issue persists remove any Microsoft entries in keychain access, then downloaded and ran the license uninstaller How to remove Office license files on a Mac - Microsoft Support When you opened an Office program check if you can sign into

3-if the issue still persists: Open Terminal and paste the following command:

defaults write com.microsoft.Word ResetOneAuthCreds -bool YES Reference: Another account from your organization is already signed in on this computer - Microsoft 365 Apps | Microsoft Learn 4-Please you can also check this thread if it can be helpful MacOS "Another account from your organisation is already signed in on - Microsoft CommunityWe look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.SincerelyEben Ezer Tres | Microsoft Community Moderator

Answer 2

Dear Koala26735,

Thank you for posting in the community.

We have received your inquiry, and you can receive a response from our community moderators accordingly.

We thank you for your patience and cooperation at this point. Thank you.

Sincerely

Eben | Microsoft Community Moderator