Updating profile photo in Azure Active Directory admin center, with exiting photo, option to upload new photo is grayed out

Omar Salem 6 Reputation points
2021-07-06T20:23:09.043+00:00

I recently added photos to most of my users in the Azure Active Directory admin center. I just went in to update one of the profiles with a newer photo however the upload option is grayed out. And I do not see a way to remove the photo. Am I missing something?
For users that do not have a photo currently, I am able to upload a photo, this is only for profiles that I have previously uploaded photos for.

I would like to know how to remove the photo, because if I can do that, I will be able to upload a new photo.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. JamesTran-MSFT 36,361 Reputation points Microsoft Employee
    2021-07-06T23:19:44.5+00:00

    @Omar Salem
    Thank you for your post!

    Are you able to share a screenshot of what you're seeing so I can gain a better understanding of your issue? Additionally, have you tried refreshing your browser, or closing and re-opening the AzureAD admin center to see if that resolves your issue?

    I tried reproducing your issue but was able to upload a new photo over an existing photo.
    112180-editpictureaadadmincenter.gif

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.