Dunja G, thank you for your reply.
Global Customer Service phone numbers -
https://support.microsoft.com/help/c0389ade-5640-e588-8b0e-28de8afeb3f2
If you are still having issues, contact Microsoft chat support using the link below:
https://support.microsoft.com/contactus/
- Get Home Support.
- Tell your problem so that the virtual agent can get you the right help and support.
- If the self-help articles did not help, get additional support -Contact Support.
- Again, select your product and get connected to a live agent in the browser.
I hope this information helps. If you have any questions, please let me know and I will be happy to assist you further.
Best regards,
Gunasekar N