New Bing Key, but Aerial Imagery won't load in ArcMap

Cameron Sexton 1 Reputation point
2021-07-06T21:47:59.887+00:00

Hello- I created a Bing Key today, but when I attempt to add the Bing Imagery or Hybrid layer from the ArcGIS Online, it won't actually draw in my map. The layer appears in the table of contents with a red exclamation point (like a layer that won't draw because it lost connection with its supporting data). Any thoughts?

Windows Maps
Windows Maps
A Microsoft app that provides voice navigation and turn-by-turn driving, transit, and walking directions.
246 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. IoTGirl 2,976 Reputation points Microsoft Employee
    2021-07-08T15:56:48.797+00:00

    Hello Cameron,

    What do you see for usage on that key when you sign in at the Bing Maps Portal? See the steps here: https://learn.microsoft.com/en-us/bingmaps/getting-started/bing-maps-dev-center-help/understanding-bing-maps-transactions

    Unfortunately, you will have to contact ESRI for support on setting up ARCMap but some simple issues might be that you put a space in front of the key or missed the final character

    If the issue is that the imagery you are requesting is not available under a basic license, you can contact the Bing Maps Licensing team at MapLic@Microsoft.com to upgrade to Enterprise or if ESRI indicates there is an issue with your account, you can reach out to the Bing Maps Account team at MPNet@Microsoft.com.

    Sincerely,
    IoTGirl

    0 comments