Issues with the activation of Office 2019 Home and Student

Dimitra 1 Reputation point
2021-07-07T00:16:49.057+00:00

Hello. I have some questions about the Office 2019 Home and Student that I purchased yesterday.

1) In my files it is saved as "Office 2016" and not as "Office 2019"
C:\Program Files\Microsoft Office\Office16

2) So to check the product's information and status, I type "Office16" in the command window. But the result from the commands the first time show "No installed product key detected" and the second time "LICENCE DESCRIPTION: Office 19, RETAIL(Grace) channel"
"LICENCE STATUS: ---OOB_GRACE---"

"REMAINING GRACE: 4 days (6609 minute(s) before expiring)"

So,

  1. why office 2019 is saved as Office 2016. Is there any problem and how can it be resolved?
  2. What is remaining grace?
  3. what is OOB_GRACE? Shouldn't it be ---LICENCED---? How can I fix all these problems?
  4. Why the command window can't find my product?

***NOTE!!! ---> I have access to all my 4 programs (word, excel, powerpoint, onenote)

Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Philippe Levesque 5,681 Reputation points MVP
    2021-07-07T01:08:59.237+00:00

    Hi

    I suggest to check if you have other office 2016 component installed.

    I seen that problem when Windows got some component in 2016 and other in 2019, it can break the activation to work correctly.

    If the case, use a ms office removal tool, https://support.microsoft.com/en-us/office/uninstall-office-automatically-9ad57b43-fa12-859a-9cf0-b694637b3b05 , and redo a clean install of your 2019.

    Thanks

    Philippe

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