access mail

Question

Dear Sir,

Hope you are doing well,

My Name is Fadel Dakdouk Lebanese living in Kuwait , DOB 10/May / 1983 ,I'm using my mail address ******@outlook.com since long time but i unable to access it since august tried many times to rest password but not success , I'm ready to share any details required in order to get access to my account back, my account linked with many pages like paypal & facebook & linkedin so that it's very important to me .

by the way, my mobile number which is registered for mail 50538787 it was cancel since one year and was not updated so that I'm unable to rest it via mobile.

Thanks for your support & looking to hear from you soon .

Best Regards,

Answer 1

Hello Fadel,

My name is Jackson and thank you for your question.

Sincerely apologize for the issue with your account recovery, I am a user too and understand how frustrating this is.

When it comes to account recovery/identity verification the process is a little stiff for security purpose and their little anyone in support could do to help.

If you no longer have access to your account security info (phone/email) to verify for password change, the only option will be completing the account recovery form; https://account.live.com/acsr

You will have to provide enough information to prove ownership of the account. see tip to help aid completing the recovery; https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42

To speak to someone from the Microsoft account teams please use the chat link below and the you can request a call back. type in the account issue in the search scroll down to see the chat with support option;

https://support.microsoft.com/home/contact

Warm regards,

Jackson E.