CTRL+C Not Working in Outlook

Question

Hello,

When I try using "CTR+C" in Outlook, it does not copy the needed text. The only way for this to work is by the following two options:

1. Highlight the text and then right-click Copy.
2. Click Reply, Reply All, Forward, etc, then use "CTRL+C"

I was able to copy a text using my keyboard without having draft/respond to a message before, but now I cant...

Another thing that changed, was that using the "Del" button now sends my emails to the "Drafts" folder instead of deleting the text to the right of the cursor...

Any ideas on how to change this back?

Answer 1

Hello CTRL C Issue,

Thank you for posting this case in Microsoft Community!

Since you've mentioned that the issue has been solved, please feel free to post into our community if you have any further issue.

If you encounter the same or similar issue in the future, you may try the following troubleshooting methods:

Based your description: CTRL+C Not Working in Outlook and also press the "Del" button now which sends my emails to the "Drafts" folder instead of deleting the text to the right of the cursor. I would like to cooperate with you working on this case. To clarify this case, are you using Classic Outlook for Windows or New Outlook for Windows? Please kindly provide us your Outlook version with product details by going to Outlook>File>Office Accountor New Outlook>Settings>General>About Outlook and share that entire page screenshot with hide personal information. What version of Outlook do I have?

To further analyze this case, please help to collect following information:

1. Have you tried to check Ctrl+Cand Del button if working fine via other Office applications, such as Excel, Word, PowerPoint and so on?
2. Have you tried to sign in Outlook Web if getting the same case?
3. Have you tried to restart Outlook client and Windows system to check if working fine or not?

If this case only happened in Outlook client, you may check following workaround as shared.

**A.**If you are using Classic Outlook for Windows, please check below troubleshooting steps:

1. Firstly, you may open Outlook client in safe mode and check if working fine. This will help you to identify if this case related to third-party add-ins enabled in Outlook.

Steps:

(1). Close Outlook and launch Outlook in safe mode by choosing one of the following options.

• In Windows 10, choose Start, type Outlook.exe /safe, and press Enter.
• In Windows 7, choose Start, and in the Search programs and files box, type Outlook /safe, and then press Enter.
• In Windows 8, on the Apps menu, choose Run, type Outlook /safe, and then choose OK.

(2). Close Outlook, and then open it normally.

You may check this Microsoft article as reported in Community with similar case Keyboard Shortcuts for Copy/Paste (Ctrl + C; Ctrl + V) Not Working in Outlook.

2. If not working, please also check if there is any specific rules to move deleted emails to drafts folder.

3. Then you may try to re-create another Outlook profile and test it again. Create an Outlook profile - Microsoft Support

4. Next you may run SARA Toolto fix this case if possible. About the Microsoft Support and Recovery Assistant

5. Outlook works best when it's up to date. We recommend setting Windows Update to automatically download and install recommended updates. Bug fixes, new features, and performance enhancements are released regularly. To install the latest Windows and Office updates, see Install Office updates.

6. If this case still persists, finally you may try to re-install the latest version of Office 365 application and check if working or not.

Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac - Microsoft Support

**B.**If you are using New Outlook for Windows, please check below troubleshooting steps:

1. Please also make sure if the latest version Outlook client has been installed.
2. Then you may check this Microsoft article for further steps: Troubleshooting Outlook for Windows issues

Your understanding and patience will be appreciated.

Thank you!

Answer 2

Just wanted to provide an update:

I'm not sure how, but the issues were fixed.

Answer 3

Hi, CTRL C Issue

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

We are looking into your situation and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Alex| Microsoft Community Moderator