No option to "add shared inbox" to Outlook on the web using Microsoft Edge

Question

I got permission to be added to my organization's shared inbox. I was able to add the shared inbox on the mobile app and desktop app. However, there is no option to "add shared inbox" when I right-click my primary inbox name as per Microsoft's instructions for "Open and use a Shared Inbox in Outlook on the Web". I tried deleting cache and refreshing as instructed which did not resolve it.

I can access it by clicking on my user initials in the top right corner, clicking "open another mailbox," manually searching for the inbox name by typing it out, and clicking the result which opens that inbox in a new window separate from my main inbox. However, this is very time consuming, and I want to be able to view them in the same window as shown in the instructional video and as it is in the mobile and desktop app versions.

Thanks

Sean

Answer 1

Hello Sean,

If I understand correctly, you want to be able to view your shared mailbox on the same window with your personal account.

If that is correct, kindly read this Microsoft article on that: https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd#OfficeVersion=Monarch

I hope you get to achieve your aim.

Regards, Rita.

Answer 2

Hi Rita,

I was able to add the shared inbox on the mobile app and desktop app, which is what your link describes how to do. I am trying to add the shared inbox to Outlook on the web browser, as shown in the instructional article I linked above. I use the web browser version more so it is important to me that I can access it there.

Sean

Answer 3

Hello Sean,

I am sorry about that.

Please confirm if the shared mailbox is an Exchange mailbox. If it is not hosted by Microsoft, I am sorry you won't be able to add it to outlook.com.

In a nutshell, third-party shared mailbox can not be added to Outlook on the web. Only shared mailbox hosted by Microsoft can be added on Outlook on the web.

Please, kindly confirm the above point.

Rita.

Answer 4

It is an exchange inbox. And I must reiterate that I did add it to the mobile and desktop versions successfully, and that it is not an issue with adding this inbox specifically- there is no option to add any additional inboxes when right-clicking my primary inbox name in the web browser... This is how the instructional video in the above link says to add it. But the option is not there.

Answer 5

Please right-click on the folder, then select Add shared folder or mailbox to add the shared mailbox.