Rejected emails

Question

All of my recent emails to friends with yahoo and aol address have come back as rejected when they never did in the past. I know the addresses are correct. What is the issue

Answer 1

Hello Mary ,

My name is Jackson and thank you for your question.

My sincere apologies for the problem with your emails, I am a user too and understand how frustrating this can be.

If you are unable to send emails to certain domains or contacts, we can try the troubleshooting steps below;

1. Add senders to the safe senders list: open Outlook, > go to settings > select See all Outlook settings > spam email > safe senders and domains > Add sender email https://support.microsoft.com/office/470d4ee6-e3b6-402b-8cd9-a6f00eda7339
2. Check rules that may be active and direct emails to spam https://support.microsoft.com/office/4b094371-a5d7-49bd-8b1b-4e4896a7cc5d
3. Check the blocked senders list to ensure senders were not added by accident; Go to Settings > See all Outlook settings > Mail > Junk Email > Blocked senders.
4. Sometimes emails may be forwarded to the "Other" tab in the focused inbox. Be sure to check both tabs.
5. Check your filter settings: Emails may have been filtered incorrectly. Make sure it is not hidden by filters
6. Reach out to the contacts to check from their end as the restriction could be form the other side

To speak to someone from the Microsoft account technical team to further assist you check your email settings please use the link and steps below;

https://support.microsoft.com/home/contact

1. Click on the link and in the search you could put in Outlook issues
2. Scroll down and you should see the option contact support or sign in to contact support
3. you can sign in with any email
4. for product select microsoft 365 and office and category select Outlook
5. you should see the option Chat with a support agent in your web browser

Warm regards.

Jackson E.