Email help

Question

I have an email that’s locked and the phone number that’s on the account I don’t own anymore when I do the email recovery it keeps coming back with not enough information but the account has only ever been used for Tictok nothing else could someone help ?

Answer 1

Hello Marshall . ! My name is Jeremy and I’m happy to help you with your question.

I'm sorry to hear that you are having trouble recovering your account.

Do you have access to the recovery email set up on the account?

You may be able to choose for a change password to be sent to the recovery email instead as a short fix if you are just trying to get into your account.

If this isn't possible you will need to begin the account recovery process outlined in the support link below.

https://support.microsoft.com/help/b19c02d1-a782-dee6-93c3-dc8113b20c42

Unfortunately if you cannot provide the necessary information needed to complete the recovery form and you don't have access to the back up email set up on the account, then you wont be able to recover the account.

You can submit the form 2 times per day.

If there are questions that do not pertain to you please leave them blank.

Here are some more tips for filling out the form.

Account recovery unsuccessful

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

I understand losing an account is frustrating however, the security is set in place to ensure that it is the person that owns the account that is trying to recover it.

There is not any alternative to the form.

Thank you for reaching out to the community forums and have a good rest of your day.

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Regards,