Reset password Verification not progressing.

Question

Reset password Verification not progressing.

Anonymous

I'm trying to reset my password for another email and after entering all my details i get stuck at the robot verification.

It verifies and tells me "You've proven you're a human. Continue your action."

and then does nothing.

I can't progress and i can't reset my password. please any help would be appreciated as it's important i recover my password.

I've tried many different browsers and devices but nothing worked.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Hello,

My name is Jackson and thank you for your question.

I sincerely apologize for the issue you experience reseting your password, I am a user myself and understand how frustrating this is.

Multiple users seems to be experiencing this same issue at the moment and its an indication that its a Microsoft service issue. This have been reported and I will advise you try the rocess again much later.

To speak to someone from the Microsoft Accounts teams, use the chat link below and you can request a call back. Enter your account issue in the search and scroll down to see the support chat option;

https://support.microsoft.com/home/contact

Yours sincerely,

Jackson E.

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Reset password Verification not progressing.

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