Why are Sent emails being marked Draft in the sent folder and also in the Draft folder?

Question

I have sent several emails with attachments and when I do they show up marked as Draft in the sent folder and remain as Draft in the Drafts folder. As a result I cannot tell if they have been sent without contacting the recipient. Does anybody have any idea why is happening and how to rectify it?

Answer 1

It shouldn't be this complicated. The only things that should be in the Draft folder are the emails that you have not sent. The emails that are sent should be in the sent folder. This is not an improvement. My sent emails remain in draft status forever, even thought they have been sent. I have sent multiple emails thinking that they have not been sent. If you must leave sent emails in the draft folder, you could at least have a notation there stating whether it had already been sent and when.

Answer 2

This wont fix the issue, however you could make sure that a delivery receipt is added to the emails, so you will at least get something back so you know the email has been delivered/sent

Answer 3

This is all so Microsoft 1998. Buggy, ill thought out software in the age of AI and 50 years in business. I believe the draft problem is exasperated when you bounce between classic ( which has proper email rules) and New ( which has a proper calendar function). Its like they tried to make it difficult, when it should have been simple. Whoever is in charge of New Outlook should be sent to the cafeteria as a grill cook. So over it, but stuck with it. Baffling. And dont get me started on Teams. Never finds my account. Just gave up and going with zoom. Only keep MS around for excel, (where copilot is pretty much useless).

Answer 4

Non quand j'essaie d'envoyer un mail il est automatiquement mis en brouillon car cela me dit que j'ai atteint ma limite de mails envoyés

Answer 5

Hello Paul Casey2,

Thank you for posting this case in Microsoft Community!

Based on your description: Why are Sent emails being marked Draft in the sent folder and also in the Draft folder? I would like to cooperate with you working on this case. To clarify this case, would you please help to collect following information for further investigation?

• Are you using New Outlook for WindowsorClassic Outlook for Windows?
• Are you usingMicrosoft 365 ora Business account(@xxx.onmicrosoft.com/@domain.com)?
• Or using personal account type such as Outlook.com, Hotmail.com, Live.comand so on? Or using other third-partyPOP/IMAPaccount?
• Have you tried to sign in Outlook Web and check if getting the same case?
• How about your Outlook version? Please kindly provide us your Outlook version with product details by going to New Outlook>Settings>General>About Outlook or Classic Outlook>File>Office Account and share that entire page screenshot with hide personal information. What version of Outlook do I have?

For my suggestion, you may check following workaround to narrow down this issue:

1. Firstly, you may check if there is any specific rule which moved the sent emails to the Draft folder. If using New Outlook, please if you have the "Undo send" setting enabled.

This setting makes it so that every email you send goes into the Drafts folder, then it automatically sends after a few seconds. The purpose of it is to give you a chance to edit it or delete it before it actually goes to the recipient. But it should only show up in the Drafts folder first and then only in the Sent folder, so if you're seeing a copy in both folders at the same time and it stays in the Drafts folder, then it's probably not because of that setting. You may go to View > View Settings > Mail > Compose and reply > Undo sendand check if set up 10 minutes. If Yes, you may change it to 0 minutes to avoid this case.

By the way, you may also sign in Outlook Web and go to View > View Settings > Mail > Compose and reply > Undo sendand check and check if the same settings enabled as well.

2. Next, you may try to go to Settings>Accounts>Email Accountsand find your account to clickManageoptions. Then you can click Removeyour account profile and Add an email account to Outlook for Windows - Microsoft Support to check again.
3. If this case still persists, you may check this article as reference Troubleshooting Outlook for Windows issues and perform all the steps completely.
4. If using Classic Outlook, you may go to File > Options > Mail > Save messagesand check if below settings enabled or not. If Yes, please disable the options to avoid this case.

Hope the above workaround would be helpful. If you need further assistance, please feel free to let me know, I will keep assisting you.

Your understanding and patience will be appreciated.

Thank you!