Hi, I am trying to get the teams usage report of total number of calls in a month for an organization. I went through the usage report available in the admin center, but I could get the Total scheduled meeting. So can I know is it possible to fetch the total teams calls happened for a month.

Here you go in Teams Admin center

Is there a way to fetch the Total teams call for a month ?

Accepted answer

Manu Philip 18,696 Reputation points MVP

2021-07-07T16:58:21.423+00:00

Here you go in Teams Admin center
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1 person found this answer helpful.
Niharika Krishna 21 Reputation points

2021-07-07T17:37:20.507+00:00

@Manu Philip ,Thanks for the answer.
May I have a confirmation does 1:1 calls are the Total calls you are referring to.
Since i am excluding total meetings, will other regular calls total be included under 1:1 calls?

Manu Philip 18,696 Reputation points MVP

2021-07-07T18:51:29.23+00:00

I think, the requirement mentioned here is not clear to me. You have multiple reports options available as below. Are you looking for anything other than these from the list?

JimmyYang-MSFT 54,331 Reputation points Microsoft Vendor

2021-07-08T02:41:12.743+00:00

Hi @Niharika Krishna

In Teams usage report，Meetings organized is the number of scheduled and ad hoc meetings a user organized during the specified time period. It includes 1:1 call and group call. So it seems there is no way to count all calls if you don't want to include Teams meeting.

Niharika Krishna 21 Reputation points

2021-07-08T06:55:08.637+00:00

Hi @JimmyYang-MSFT , Thanks for the answer.
I was able to fetch the report with fields "1:1 calls" and "Total meeting" as attached in the image through Microsoft admin center.

But can you clarify does Total meeting includes only (planned and ad hoc meetings) and "1:1 calls" include both group calls and 1:1?

Niharika Krishna 21 Reputation points

2021-07-08T07:00:54.133+00:00

Hi @Manu Philip ,

Thanks , my requirement is to get the Total "1:1 calls" and "unplanned group calls" excluding the ad-hoc or scheduled meetings.

I was able to fetch the report with fields "1:1 calls" and "Total meeting" as attached in the image through Microsoft admin center.

But can you clarify does Total meeting includes only (planned and ad hoc meetings) and "1:1 calls" include both group calls and 1:1?

JimmyYang-MSFT 54,331 Reputation points Microsoft Vendor

2021-07-08T07:29:54.847+00:00

But can you clarify does Total meeting includes only (planned and ad hoc meetings) and "1:1 calls" include both group calls and 1:1 calls

This is the total meeting definition from the official document:

Total Meetings participated is the sum of the one-time scheduled, recurring, unplanned, and unclassified meetings a user participated in during the specified time period.

So I think Total meeting also includes 1:1 call and group calls.

Manu Philip 18,696 Reputation points MVP

2021-07-08T11:22:51.043+00:00

The following reference may help you
teams-reporting-reference

JimmyYang-MSFT 54,331 Reputation points Microsoft Vendor

2021-07-14T09:37:32.653+00:00

@Niharika Krishna

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Niharika Krishna 21 Reputation points

2021-07-14T09:59:41.11+00:00

Hi @JimmyYang-MSFT

Thank you so much. this was very helpful. I got clarity on this. you were exactly right about Total meeting.

JimmyYang-MSFT 54,331 Reputation points Microsoft Vendor

2021-07-15T05:28:44.34+00:00

@Niharika Krishna

You're welcome. Glad to see the above information is helpful to you!
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Is there a way to fetch the Total teams call for a month ?

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