Internet explorer crashing for few users

Tom Paes 1 Reputation point
2021-07-07T15:53:05.86+00:00

Internet explorer keeps crashing for few particular users. If we reconfigure windows profile it works for few days and issue arises again.
I have got few logs from event viewer and pasting below

Fault bucket 2243053253724357654, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IEXPLORE.EXE
P2: 11.0.17134.1
P3: 6639744d
P4: ActiveSD.dll
P5: 2.1.5.0
P6: 53df7c13
P7: c000041d
P8: 0002ce53
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4730.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4992.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49C2.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49D2.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49E2.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_0c030bf5198ebf88dee8445715dad33bd979e3_ec31542a_34b453b3

Analysis symbol:
Rechecking for solution: 0
Report Id: f660828c-b1da-44f2-bec7-3872e7520ebd
Report Status: 268435456
Hashed bucket: e2704d809782e6afdf20ed0cd0864416
Cab Guid: 0

=======================================================================================
Wer file contents

Version=1
EventType=APPCRASH
EventTime=132701406044414831
ReportType=2
Consent=1
UploadTime=132701406051904816
ReportStatus=268435456
ReportIdentifier=515282ee-40d7-4b26-9eaf-34d158e4fc87
IntegratorReportIdentifier=f660828c-b1da-44f2-bec7-3872e7520ebd
Wow64Host=34404
Wow64Guest=332
NsAppName=IEXPLORE.EXE
OriginalFilename=IEXPLORE.EXE
AppSessionGuid=000036d4-0001-06c3-1645-77472273d701
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00000b603b11d39ffaf773bf71df3fe854cd652c1a05!iexplore.exe
TargetAppVer=2024//05//07:00:22:37!ce6ac!iexplore.exe
BootId=4294967295
ServiceSplit=52683816
TargetAsId=409
IsFatal=1
Response.BucketId=e2704d809782e6afdf20ed0cd0864416
Response.BucketTable=1
Response.LegacyBucketId=2243053253724357654
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=IEXPLORE.EXE
Sig[1].Name=Application Version
Sig[1].Value=11.0.17134.1
Sig[2].Name=Application Timestamp
Sig[2].Value=6639744d
Sig[3].Name=Fault Module Name
Sig[3].Value=ActiveSD.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=2.1.5.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=53df7c13
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=0002ce53
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17134.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=c9cf
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=c9cf0eecea3ec25406fe987a2c203b28
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=c8bf
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=c8bf0df805c79a163cd194fcdbec4db7
UI[2]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
LoadedModule[0]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\Windows\System32\SYSFER.DLL
LoadedModule[6]=C:\ProgramData\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\Data\Definitions\IPSDefs\20210706.061\IPSEng32.dll
LoadedModule[7]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[8]=C:\Windows\System32\msvcrt.dll
LoadedModule[9]=C:\Windows\System32\sechost.dll
LoadedModule[10]=C:\Windows\System32\RPCRT4.dll
LoadedModule[11]=C:\Windows\System32\SspiCli.dll
LoadedModule[12]=C:\Windows\System32\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\Windows\System32\PSAPI.DLL
LoadedModule[15]=C:\Windows\System32\USER32.dll
LoadedModule[16]=C:\Windows\System32\win32u.dll
LoadedModule[17]=C:\Windows\System32\GDI32.dll
LoadedModule[18]=C:\Windows\System32\gdi32full.dll
LoadedModule[19]=C:\Windows\System32\msvcp_win.dll
LoadedModule[20]=C:\Windows\System32\ucrtbase.dll
LoadedModule[21]=C:\Windows\System32\combase.dll
LoadedModule[22]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[23]=C:\Windows\System32\shcore.dll
LoadedModule[24]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[25]=C:\Windows\System32\IMM32.DLL
LoadedModule[26]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[27]=C:\Windows\SYSTEM32\msIso.dll
LoadedModule[28]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[29]=C:\Windows\SYSTEM32\IEFRAME.dll
LoadedModule[30]=C:\Windows\System32\ole32.dll
LoadedModule[31]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[32]=C:\Windows\System32\SHELL32.dll
LoadedModule[33]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[34]=C:\Windows\System32\windows.storage.dll
LoadedModule[35]=C:\Windows\System32\profapi.dll
LoadedModule[36]=C:\Windows\System32\powrprof.dll
LoadedModule[37]=C:\Windows\System32\FLTLIB.DLL
LoadedModule[38]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[39]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[40]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[41]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[42]=C:\Windows\SYSTEM32\WKSCLI.DLL
LoadedModule[43]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[44]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.2208_none_1ba8c3dc91106650\comctl32.dll
LoadedModule[45]=C:\Program Files (x86)\Internet Explorer\IEShims.dll
LoadedModule[46]=C:\Windows\System32\comdlg32.dll
LoadedModule[47]=C:\Windows\system32\uxtheme.dll
LoadedModule[48]=C:\Windows\System32\nxtwpm32-6.29.2.1.dll
LoadedModule[49]=C:\Windows\SYSTEM32\MSHTML.dll
LoadedModule[50]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[51]=C:\Windows\System32\clbcatq.dll
LoadedModule[52]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[53]=C:\Windows\SYSTEM32\TOKENBINDING.dll
LoadedModule[54]=C:\Windows\System32\WS2_32.dll
LoadedModule[55]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[56]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[57]=C:\Windows\system32\mswsock.dll
LoadedModule[58]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[59]=C:\Windows\System32\NSI.dll
LoadedModule[60]=C:\Windows\System32\ieproxy.dll
LoadedModule[61]=C:\Windows\system32\dwmapi.dll
LoadedModule[62]=C:\Windows\System32\MSCTF.dll
LoadedModule[63]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[64]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[65]=C:\Windows\SYSTEM32\ieapfltr.dll
LoadedModule[66]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[67]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[68]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[69]=C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_020c2c7d3ac4a7d3\igd10iumd32.dll
LoadedModule[70]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[71]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[72]=C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_020c2c7d3ac4a7d3\igdgmm32.dll
LoadedModule[73]=C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_020c2c7d3ac4a7d3\igc32.dll
LoadedModule[74]=C:\Windows\system32\dataexchange.dll
LoadedModule[75]=C:\Windows\system32\dcomp.dll
LoadedModule[76]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[77]=C:\Windows\system32\RMCLIENT.dll
LoadedModule[78]=C:\Windows\SYSTEM32\srpapi.dll
LoadedModule[79]=C:\Windows\System32\CRYPT32.dll
LoadedModule[80]=C:\Windows\System32\MSASN1.dll
LoadedModule[81]=C:\Windows\SYSTEM32\WLDP.DLL
LoadedModule[82]=C:\Windows\System32\WINTRUST.dll
LoadedModule[83]=C:\Windows\System32\jscript9.dll
LoadedModule[84]=C:\Windows\SYSTEM32\IEUI.dll
LoadedModule[85]=C:\Windows\system32\msimtf.dll
LoadedModule[86]=C:\Windows\System32\vaultcli.dll
LoadedModule[87]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[88]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[89]=C:\Windows\SYSTEM32\MLANG.dll
LoadedModule[90]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[91]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[92]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[93]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[94]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[95]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[96]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[97]=C:\Windows\system32\rsaenh.dll
LoadedModule[98]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[99]=C:\Windows\System32\rasadhlp.dll
LoadedModule[100]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[101]=C:\Windows\System32\schannel.dll
LoadedModule[102]=C:\Windows\SYSTEM32\mskeyprotect.dll
LoadedModule[103]=C:\Windows\System32\cryptnet.dll
LoadedModule[104]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[105]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\Bin\MSVCP140.dll
LoadedModule[106]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\Bin\VCRUNTIME140.dll
LoadedModule[107]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\bin\ccLib.dll
LoadedModule[108]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\Bin\CIdsEim.dll
LoadedModule[109]=C:\Windows\System32\uiautomationcore.dll
LoadedModule[110]=C:\Windows\system32\windowscodecs.dll
LoadedModule[111]=C:\Windows\SYSTEM32\XmlLite.dll
LoadedModule[112]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[113]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[114]=C:\Windows\SYSTEM32\T2EMBED.DLL
LoadedModule[115]=C:\Windows\SYSTEM32\Cabinet.dll
LoadedModule[116]=C:\Windows\System32\coml2.dll
LoadedModule[117]=C:\Program Files (x86)\Java\jre7\bin\jp2iexp.dll
LoadedModule[118]=C:\Program Files (x86)\Java\jre7\bin\MSVCR100.dll
LoadedModule[119]=C:\PROGRA~2\Java\jre7\bin\client\jvm.dll
LoadedModule[120]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[121]=C:\PROGRA~2\Java\jre7\bin\verify.dll
LoadedModule[122]=C:\PROGRA~2\Java\jre7\bin\java.dll
LoadedModule[123]=C:\PROGRA~2\Java\jre7\bin\zip.dll
LoadedModule[124]=C:\Program Files (x86)\Java\jre7\bin\deploy.dll
LoadedModule[125]=C:\Program Files (x86)\Java\jre7\bin\jp2native.dll
LoadedModule[126]=C:\Program Files (x86)\Java\jre7\bin\net.dll
LoadedModule[127]=C:\Program Files (x86)\Java\jre7\bin\nio.dll
LoadedModule[128]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[129]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[130]=C:\Program Files (x86)\Java\jre7\bin\wsdetect.dll
LoadedModule[131]=C:\Windows\SYSTEM32\DUser.dll
LoadedModule[132]=C:\Windows\System32\efswrt.dll
LoadedModule[133]=C:\Windows\System32\MPR.dll
LoadedModule[134]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[135]=C:\Windows\SYSTEM32\atlthunk.dll
LoadedModule[136]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[137]=C:\Windows\System32\UIAnimation.dll
LoadedModule[138]=C:\Windows\SYSTEM32\D3D10Warp.dll
LoadedModule[139]=C:\Windows\System32\msv1_0.DLL
LoadedModule[140]=C:\Windows\SYSTEM32\NtlmShared.dll
LoadedModule[141]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[142]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[143]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[144]=C:\Windows\System32\LocationApi.dll
LoadedModule[145]=C:\Windows\System32\msvcp110_win.dll
LoadedModule[146]=C:\Windows\System32\LocationFrameworkPS.dll
LoadedModule[147]=C:\Program Files (x86)\Common Files\SOFTPRO\Shared\ActiveSD.dll
LoadedModule[148]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[149]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9415_none_508df7e2bcbccb90\MSVCP90.dll
LoadedModule[150]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9415_none_508df7e2bcbccb90\MSVCR90.dll
LoadedModule[151]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.2208_none_9d22aeea3adc18a1\Comctl32.dll
LoadedModule[152]=C:\Windows\SYSTEM32\Hid.dll
LoadedModule[153]=C:\Windows\SYSTEM32\WinUSB.dll
LoadedModule[154]=C:\Windows\SYSTEM32\WtsApi32.DLL
LoadedModule[155]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.2208_none_4c93b6c1eba2e01e\Gdiplus.DLL
LoadedModule[156]=C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll
LoadedModule[157]=C:\Windows\SYSTEM32\MSVCP100.dll
LoadedModule[158]=C:\Windows\TWAIN_32.DLL
LoadedModule[159]=C:\Program Files (x86)\Common Files\SOFTPRO\Shared\SP_WspDrv.DLL
LoadedModule[160]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[161]=C:\Windows\SYSTEM32\DEVOBJ.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
ProcessMetadata[0].Key=IsDualEngineProcess
ProcessMetadata[0].Value=0
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17134
OsInfo[3].Key=ubr
OsInfo[3].Value=2208
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=4
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=1260240
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.2145.17134.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8080
OsInfo[19].Key=svolsz
OsInfo[19].Value=781
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180410
OsInfo[22].Key=bldtm
OsInfo[22].Value=1804
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs4_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17134.2208.amd64fre.rs4_release.180410-1804
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Enterprise
OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Internet Explorer
AppPath=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=3BD0E57EF652AF04909B6A81774D1117
MetadataHash=991522836

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,966 questions
{count} votes

4 answers

Sort by: Most helpful
  1. Reza-Ameri 16,846 Reputation points
    2021-07-07T17:43:44.02+00:00

    Make sure you have update your Windows.
    In case you installed any add-ons or extensions try to disable them.
    If the problem persist, check on Clean Boot:
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    In case the issue not reproduced, then enable services one by one and see which one causing the problem.


  2. Jenny Feng 14,096 Reputation points
    2021-07-08T06:32:12.727+00:00

    @Tom Paes
    Hi,
    Have you tried running IE in safe mode to see if it will load?
    Fault Module Name:ActiveSD.dll
    Activeds.dll is a module that contains functions and object methods, or COM components, for the Active Directory Services Interfaces (ADSI) API.
    If activeds.dll gives you error, system process issues are mainly a result of conflicting applications running on your PC. Consider uninstalling any applications you are not using. Then reboot your computer.
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    Also, try safe mode run: iexplore -extoff
    Then Disable the extensions one at a time to discover which one is the problem.
    Hope above information can help you.

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  3. EckiS 821 Reputation points
    2021-07-08T16:57:02.203+00:00

    the dll looks like 3rd party software:
    C:\Program Files (x86)\Common Files\SOFTPRO\Shared\ActiveSD.dll
    so perhaps the crashes stop when you uninstall it.

    btw.: I hope you are not surfing internet while you have a no longer supported Java Plugin installed:
    C:\Program Files (x86)\Java\jre7\
    or your system is probably already infected by malware.
    Support for Java 7 ended years ago.


  4. Docs 15,391 Reputation points
    2021-07-12T03:48:36.5+00:00

    There error code indicated that there was an unhandled exception during a user callback.

    Consider upgrading Windows 10 from 1803 > 21H1

    If there were upgrade failures they may be able to be troubleshooted.

    .
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    .
    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post
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