Make sure you have update your Windows.
In case you installed any add-ons or extensions try to disable them.
If the problem persist, check on Clean Boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
In case the issue not reproduced, then enable services one by one and see which one causing the problem.
Internet explorer crashing for few users
Internet explorer keeps crashing for few particular users. If we reconfigure windows profile it works for few days and issue arises again.
I have got few logs from event viewer and pasting below
Fault bucket 2243053253724357654, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: IEXPLORE.EXE
P2: 11.0.17134.1
P3: 6639744d
P4: ActiveSD.dll
P5: 2.1.5.0
P6: 53df7c13
P7: c000041d
P8: 0002ce53
P9:
P10:
Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4730.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4992.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49C2.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49D2.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49E2.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_0c030bf5198ebf88dee8445715dad33bd979e3_ec31542a_34b453b3
Analysis symbol:
Rechecking for solution: 0
Report Id: f660828c-b1da-44f2-bec7-3872e7520ebd
Report Status: 268435456
Hashed bucket: e2704d809782e6afdf20ed0cd0864416
Cab Guid: 0
=======================================================================================
Wer file contents
Version=1
EventType=APPCRASH
EventTime=132701406044414831
ReportType=2
Consent=1
UploadTime=132701406051904816
ReportStatus=268435456
ReportIdentifier=515282ee-40d7-4b26-9eaf-34d158e4fc87
IntegratorReportIdentifier=f660828c-b1da-44f2-bec7-3872e7520ebd
Wow64Host=34404
Wow64Guest=332
NsAppName=IEXPLORE.EXE
OriginalFilename=IEXPLORE.EXE
AppSessionGuid=000036d4-0001-06c3-1645-77472273d701
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00000b603b11d39ffaf773bf71df3fe854cd652c1a05!iexplore.exe
TargetAppVer=2024//05//07:00:22:37!ce6ac!iexplore.exe
BootId=4294967295
ServiceSplit=52683816
TargetAsId=409
IsFatal=1
Response.BucketId=e2704d809782e6afdf20ed0cd0864416
Response.BucketTable=1
Response.LegacyBucketId=2243053253724357654
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=IEXPLORE.EXE
Sig[1].Name=Application Version
Sig[1].Value=11.0.17134.1
Sig[2].Name=Application Timestamp
Sig[2].Value=6639744d
Sig[3].Name=Fault Module Name
Sig[3].Value=ActiveSD.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=2.1.5.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=53df7c13
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=0002ce53
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17134.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=c9cf
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=c9cf0eecea3ec25406fe987a2c203b28
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=c8bf
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=c8bf0df805c79a163cd194fcdbec4db7
UI[2]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
LoadedModule[0]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\Windows\System32\SYSFER.DLL
LoadedModule[6]=C:\ProgramData\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\Data\Definitions\IPSDefs\20210706.061\IPSEng32.dll
LoadedModule[7]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[8]=C:\Windows\System32\msvcrt.dll
LoadedModule[9]=C:\Windows\System32\sechost.dll
LoadedModule[10]=C:\Windows\System32\RPCRT4.dll
LoadedModule[11]=C:\Windows\System32\SspiCli.dll
LoadedModule[12]=C:\Windows\System32\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\Windows\System32\PSAPI.DLL
LoadedModule[15]=C:\Windows\System32\USER32.dll
LoadedModule[16]=C:\Windows\System32\win32u.dll
LoadedModule[17]=C:\Windows\System32\GDI32.dll
LoadedModule[18]=C:\Windows\System32\gdi32full.dll
LoadedModule[19]=C:\Windows\System32\msvcp_win.dll
LoadedModule[20]=C:\Windows\System32\ucrtbase.dll
LoadedModule[21]=C:\Windows\System32\combase.dll
LoadedModule[22]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[23]=C:\Windows\System32\shcore.dll
LoadedModule[24]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[25]=C:\Windows\System32\IMM32.DLL
LoadedModule[26]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[27]=C:\Windows\SYSTEM32\msIso.dll
LoadedModule[28]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[29]=C:\Windows\SYSTEM32\IEFRAME.dll
LoadedModule[30]=C:\Windows\System32\ole32.dll
LoadedModule[31]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[32]=C:\Windows\System32\SHELL32.dll
LoadedModule[33]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[34]=C:\Windows\System32\windows.storage.dll
LoadedModule[35]=C:\Windows\System32\profapi.dll
LoadedModule[36]=C:\Windows\System32\powrprof.dll
LoadedModule[37]=C:\Windows\System32\FLTLIB.DLL
LoadedModule[38]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[39]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[40]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[41]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[42]=C:\Windows\SYSTEM32\WKSCLI.DLL
LoadedModule[43]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[44]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.2208_none_1ba8c3dc91106650\comctl32.dll
LoadedModule[45]=C:\Program Files (x86)\Internet Explorer\IEShims.dll
LoadedModule[46]=C:\Windows\System32\comdlg32.dll
LoadedModule[47]=C:\Windows\system32\uxtheme.dll
LoadedModule[48]=C:\Windows\System32\nxtwpm32-6.29.2.1.dll
LoadedModule[49]=C:\Windows\SYSTEM32\MSHTML.dll
LoadedModule[50]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[51]=C:\Windows\System32\clbcatq.dll
LoadedModule[52]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[53]=C:\Windows\SYSTEM32\TOKENBINDING.dll
LoadedModule[54]=C:\Windows\System32\WS2_32.dll
LoadedModule[55]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[56]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[57]=C:\Windows\system32\mswsock.dll
LoadedModule[58]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[59]=C:\Windows\System32\NSI.dll
LoadedModule[60]=C:\Windows\System32\ieproxy.dll
LoadedModule[61]=C:\Windows\system32\dwmapi.dll
LoadedModule[62]=C:\Windows\System32\MSCTF.dll
LoadedModule[63]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[64]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[65]=C:\Windows\SYSTEM32\ieapfltr.dll
LoadedModule[66]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[67]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[68]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[69]=C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_020c2c7d3ac4a7d3\igd10iumd32.dll
LoadedModule[70]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[71]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[72]=C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_020c2c7d3ac4a7d3\igdgmm32.dll
LoadedModule[73]=C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_020c2c7d3ac4a7d3\igc32.dll
LoadedModule[74]=C:\Windows\system32\dataexchange.dll
LoadedModule[75]=C:\Windows\system32\dcomp.dll
LoadedModule[76]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[77]=C:\Windows\system32\RMCLIENT.dll
LoadedModule[78]=C:\Windows\SYSTEM32\srpapi.dll
LoadedModule[79]=C:\Windows\System32\CRYPT32.dll
LoadedModule[80]=C:\Windows\System32\MSASN1.dll
LoadedModule[81]=C:\Windows\SYSTEM32\WLDP.DLL
LoadedModule[82]=C:\Windows\System32\WINTRUST.dll
LoadedModule[83]=C:\Windows\System32\jscript9.dll
LoadedModule[84]=C:\Windows\SYSTEM32\IEUI.dll
LoadedModule[85]=C:\Windows\system32\msimtf.dll
LoadedModule[86]=C:\Windows\System32\vaultcli.dll
LoadedModule[87]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[88]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[89]=C:\Windows\SYSTEM32\MLANG.dll
LoadedModule[90]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[91]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[92]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[93]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[94]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[95]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[96]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[97]=C:\Windows\system32\rsaenh.dll
LoadedModule[98]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[99]=C:\Windows\System32\rasadhlp.dll
LoadedModule[100]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[101]=C:\Windows\System32\schannel.dll
LoadedModule[102]=C:\Windows\SYSTEM32\mskeyprotect.dll
LoadedModule[103]=C:\Windows\System32\cryptnet.dll
LoadedModule[104]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[105]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\Bin\MSVCP140.dll
LoadedModule[106]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\Bin\VCRUNTIME140.dll
LoadedModule[107]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\bin\ccLib.dll
LoadedModule[108]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.558.0000.105\Bin\CIdsEim.dll
LoadedModule[109]=C:\Windows\System32\uiautomationcore.dll
LoadedModule[110]=C:\Windows\system32\windowscodecs.dll
LoadedModule[111]=C:\Windows\SYSTEM32\XmlLite.dll
LoadedModule[112]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[113]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[114]=C:\Windows\SYSTEM32\T2EMBED.DLL
LoadedModule[115]=C:\Windows\SYSTEM32\Cabinet.dll
LoadedModule[116]=C:\Windows\System32\coml2.dll
LoadedModule[117]=C:\Program Files (x86)\Java\jre7\bin\jp2iexp.dll
LoadedModule[118]=C:\Program Files (x86)\Java\jre7\bin\MSVCR100.dll
LoadedModule[119]=C:\PROGRA~2\Java\jre7\bin\client\jvm.dll
LoadedModule[120]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[121]=C:\PROGRA~2\Java\jre7\bin\verify.dll
LoadedModule[122]=C:\PROGRA~2\Java\jre7\bin\java.dll
LoadedModule[123]=C:\PROGRA~2\Java\jre7\bin\zip.dll
LoadedModule[124]=C:\Program Files (x86)\Java\jre7\bin\deploy.dll
LoadedModule[125]=C:\Program Files (x86)\Java\jre7\bin\jp2native.dll
LoadedModule[126]=C:\Program Files (x86)\Java\jre7\bin\net.dll
LoadedModule[127]=C:\Program Files (x86)\Java\jre7\bin\nio.dll
LoadedModule[128]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[129]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[130]=C:\Program Files (x86)\Java\jre7\bin\wsdetect.dll
LoadedModule[131]=C:\Windows\SYSTEM32\DUser.dll
LoadedModule[132]=C:\Windows\System32\efswrt.dll
LoadedModule[133]=C:\Windows\System32\MPR.dll
LoadedModule[134]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[135]=C:\Windows\SYSTEM32\atlthunk.dll
LoadedModule[136]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[137]=C:\Windows\System32\UIAnimation.dll
LoadedModule[138]=C:\Windows\SYSTEM32\D3D10Warp.dll
LoadedModule[139]=C:\Windows\System32\msv1_0.DLL
LoadedModule[140]=C:\Windows\SYSTEM32\NtlmShared.dll
LoadedModule[141]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[142]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[143]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[144]=C:\Windows\System32\LocationApi.dll
LoadedModule[145]=C:\Windows\System32\msvcp110_win.dll
LoadedModule[146]=C:\Windows\System32\LocationFrameworkPS.dll
LoadedModule[147]=C:\Program Files (x86)\Common Files\SOFTPRO\Shared\ActiveSD.dll
LoadedModule[148]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[149]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9415_none_508df7e2bcbccb90\MSVCP90.dll
LoadedModule[150]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9415_none_508df7e2bcbccb90\MSVCR90.dll
LoadedModule[151]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.2208_none_9d22aeea3adc18a1\Comctl32.dll
LoadedModule[152]=C:\Windows\SYSTEM32\Hid.dll
LoadedModule[153]=C:\Windows\SYSTEM32\WinUSB.dll
LoadedModule[154]=C:\Windows\SYSTEM32\WtsApi32.DLL
LoadedModule[155]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.2208_none_4c93b6c1eba2e01e\Gdiplus.DLL
LoadedModule[156]=C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll
LoadedModule[157]=C:\Windows\SYSTEM32\MSVCP100.dll
LoadedModule[158]=C:\Windows\TWAIN_32.DLL
LoadedModule[159]=C:\Program Files (x86)\Common Files\SOFTPRO\Shared\SP_WspDrv.DLL
LoadedModule[160]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[161]=C:\Windows\SYSTEM32\DEVOBJ.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
ProcessMetadata[0].Key=IsDualEngineProcess
ProcessMetadata[0].Value=0
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17134
OsInfo[3].Key=ubr
OsInfo[3].Value=2208
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=4
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=1260240
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.2145.17134.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8080
OsInfo[19].Key=svolsz
OsInfo[19].Value=781
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180410
OsInfo[22].Key=bldtm
OsInfo[22].Value=1804
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs4_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17134.2208.amd64fre.rs4_release.180410-1804
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Enterprise
OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Internet Explorer
AppPath=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=3BD0E57EF652AF04909B6A81774D1117
MetadataHash=991522836
4 answers
Sort by: Most helpful
-
Reza-Ameri 17,041 Reputation points
2021-07-07T17:43:44.02+00:00 -
Jenny Feng 14,226 Reputation points
2021-07-08T06:32:12.727+00:00 @Tom Paes
Hi,
Have you tried running IE in safe mode to see if it will load?
Fault Module Name:ActiveSD.dll
Activeds.dll is a module that contains functions and object methods, or COM components, for the Active Directory Services Interfaces (ADSI) API.
If activeds.dll gives you error, system process issues are mainly a result of conflicting applications running on your PC. Consider uninstalling any applications you are not using. Then reboot your computer.
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Also, try safe mode run: iexplore -extoff
Then Disable the extensions one at a time to discover which one is the problem.
Hope above information can help you.============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread -
EckiS 916 Reputation points
2021-07-08T16:57:02.203+00:00 the dll looks like 3rd party software:
C:\Program Files (x86)\Common Files\SOFTPRO\Shared\ActiveSD.dll
so perhaps the crashes stop when you uninstall it.btw.: I hope you are not surfing internet while you have a no longer supported Java Plugin installed:
C:\Program Files (x86)\Java\jre7\
or your system is probably already infected by malware.
Support for Java 7 ended years ago. -
Docs 15,561 Reputation points
2021-07-12T03:48:36.5+00:00 There error code indicated that there was an unhandled exception during a user callback.
Consider upgrading Windows 10 from 1803 > 21H1
If there were upgrade failures they may be able to be troubleshooted.
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