Cannot Access Outlook Email

Question

Cannot Access Outlook Email

Anonymous

Hello,

I am receiving the following error :

UTC Date: 2024-10-21T12:57:36.394Z
Client Id: 7AECE35AFDB74454B57666CA6BD2B393
Session Id: 162e68de-26de-4ff3-9657-5cee92bb1385
Client Version: 20241011003.11
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: System.NullReferenceException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.s [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.e398b333.js:1:128814)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.e398b333.js:1:141294
st: 500
ehk: X-OWA-Error
efe: CY8PR12CA0007, SA0PR13CA0027
ebe: CYYPR10MB7567
emsg: ErrorUnexpectedFailure

I had tried to change the domain to from ***k@***antville.onmicrosoft.com to ***k@***antville.org (Domain created via GoDaddy)
Since I have made this change, I can login to my Mircosoft 365 account, and cannot access my Outlook anymore.

Also, I am not sure whether I am using the"New" or "Legacy" version of Outlook or if I signed up as a business or home account.

Thanks, 
Nick 

<PII has been removed due to security>

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

Answer 1

Hello Nicholas Aja,

Good day! Thank you for posting in the Microsoft Community. We are happy to help you!

I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:

May I know if you can see the same in both outlook client application and Outlook on the web https://outlook.office.com ? Could you please also confirm if you are using outlook desktop app or outlook on the web? Thank you.
May I know if you have tried to add your account once again?
Kindly send me a full details screenshot via private message for further analysis?

Initially, I asked for some information as I couldn't find the some above requested n in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.

Here are the steps to open private messages:

To view private messaging options> click your profile picture at the top on the right > select the My Profile option. Click View private message. (I have sent a message to you to open the entry of your private message.)

I look forward to your next update in private message for further analysis. Thank you very much for your cooperation. Have a nice day！

Sincerely,

Nafis Iqbal Shuvo

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Cannot Access Outlook Email

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