Drive Map issue (Missing folders) on windows 10 machines

MJ 96 Reputation points
2021-07-07T21:51:06.12+00:00

We have an issue with X drive mapping on windows 10 machines. As windows 7 shared drive locations are not migrated to windows 10 yet, we are still using to connect the shared drives using windows 7 credentials on windows 10.

Below is the issue description:

We have mapped the X drive with On-premise domain Credentials using the "reconnect at sign-in and remember my credentials option" on windows 10 machines. (For your information: On-premise domain ID uses in windows 7 machines & Azure domain uses in windows 10). it mapped successfully and shows all the folders correctly under L drive. To ensure whether we have mapped with the correct domain ID, crossed check by using the command line - Get-WmiObject -class win32_networkconnection | select -property * in powershell . the result shows the CORRECT value(i.e., As we have mapped X drive with On-premise ID, the Username value assigned to, On-premise domain\USERID).

To double check, we have also verified the registry value under HKEY_CURRENT_USER\Network\X, the username has the correct DOMAIN ID. i.e., On premise domain ID

After restart the machine & logged with Azure domain ID on windows 10, I could still see that map drive is connected but few folders are missing on it. To double check whether the map drive is still connected with On-premised ID, ran the same command line "Get-WmiObject -class win32_networkconnection | select -property * " in powershell, i see that Username value is assigned to Azure domain account but NOT on-Premise ID.

Could you please suggest what could be the issue and how can we fix this permanently?

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Jim Rademacher 5 Reputation points
    2023-04-11T17:28:42.34+00:00

    Not only did you not answer the question, you left this open so others can be led here for no help at all.. close the thread

    1 person found this answer helpful.
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  2. Candy Luo 12,656 Reputation points Microsoft Vendor
    2021-07-08T07:11:58.183+00:00

    Hi ,

    Thanks for your posting here. Since you can access the mapped drive, it should not be a network related question.

    And according to the complexity of the environment, we might need to collect some logs to find clues.However, analysis of log is beyond our forum support level and due to forum security policy, we have no such channel to collect user log information. So we recommend you open a case with MS Professional tech support service, they will help you open a phone or email case to Microsoft, so that you would get a technical support on a one-to-one basis while ensuring private information.

    Here is the link:

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    Best Regards,
    Candy

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