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Question

We can't send or receive emails

Answer 1

Dear Taxsmart1,

Greetings!

Thanks for reaching out to this community.

Based on your description, I understand your issue with sending or receiving emails and we apologize for the inconvenience caused to your work.

• First of all, may I please know what type of account are you using? Are you using an Office 365 for business/education account, a Microsoft personal account ending with outlook.com/live.com/hotmail.com or an IMAP/POP account?
• As you mentioned your email account "reject other domain mail", may I please know whether the issue is with some specific domains or all external domains?
• Please kindly use your account to login OWA(outlook web app)and then check whether you get the same issue.
• May I please also know when you find this issue?
• Did you receive any error message or NDRs? If yes, please kindly share the related screenshots with us via Private Message. Here are the steps for private message: Click Account Manager-->My Profile-->View Private Message. (See screenshot below)

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your patience and understanding and thank you for your time and cooperation. I wish you all the best!

Answer 2

Our email reject other domain mail and didn't let us send email to domain @gmail.com