Can you help with this error code? Correlation Id: 2f14688d-7917-4a1b-9900-726d8eee4369 Timestamp: 2024-09-01T05:25:35.000Z DPTI: 15222a6a8930ed48 Error Tag: 5objp Error Code: 1260741968

Question

I have been trying for hours to add my email to outlook. It let's me add 3 other emails but not the most important one...

3 of the are through my business 365 account. So frustrated as to why I keep getting this error message. Sorry it wouldn't copy paste into this section only up above in "Question".

I have already tried and cleared the cashe, restarted the phone, uninstalled and reinstalled... please advise

Answer 1

Please check in different mobile devices.

What result are you receiving on PC when you access these email accounts?

Answer 2

I don't understand... My email works on my old phone and my pc - it just won't let me add to the new phone. It lets me input the email address then I choose work or school and the I get an error page.

The 2 work emails look like this and are working correctly

When I click add account - it automatically shows the email account I need BUT it shows it with the outlook icon instead of the 365 icon (that's odd since they are all from go daddy and end in @aufait.me - regardless of whether I click on it or try by unclicking I get the above error message.

Answer 3

I have the same error. I received a replacement phone and can't log into an outlook email account that I have had for a long time. I can log in to this email account through a web browser.

Answer 4

I have a user who has this same issue, he is able to sign in just fine on other devices but when going to add his email to this device he gets an "authentication failed, please try again". I have already ensured that he has the proper access in EAC, he has uninstalled/reinstalled the app and restarted the phone. Unsure of what next steps to take, please advise.

Answer 5

I don't know if you specifically need your email to be on the Outlook app but the only way I found to add an email with this error was by adding the account to Gmail instead of the Outlook app. I am not sure if this is an issue with a recent update on android phones or what it is but nothing I tried could get around this error. I hope this helps.