Calendar delegate randomness

Question

Hi,

I have a Colleague who manages multiple calendars e.t.c and has delegate access set up but is getting the below issue's.

1. I sent an invite from (my director 1) calendar to myself, but it did it appear into my inbox to accept the invite! it was automatically accepted it, therefore I was not getting notice of when/why the invite was going into my calendar.  When I look in Director’s inbox it appears that I have accepted the invite which I have not.
2. When I do the same from another of (my Director) it appears in my calendar as tentative, and the invite goes into my inbox which I can then accept.
3. Yesterday (22 August) was the first time this has ever happened from Director 1 calendar not entirely sure what is happened.
4. When I send Director 1 an invite forms me it appears tentative in her calendar and her inbox
5. I also tested this with one of my principals - invite sent to him from Director 1 calendar and he received the invite in his inbox, therefore the issue lays with invite sent from Director to me (when I’m sending from Director 1's calendar).

I have removed delegate access all together from Director 1, outlook restarted and then set it up again with "My Delegates and Me" tested but they is still getting the above issue's.

Any suggestions would be gratefully apricated.

Thanks

Answer 1

Dear Sean_071,

Good day to you and I hope you are doing well.

We haven't heard back from you and would like to know if you have checked the first response. We are checking in to see if your issue has been resolved. Feel free if you need further assistance, we will be happy to assist you further.

Thank you for your time and cooperation.

Answer 2

Hi Eleni,

I will gather the requested info and will get back to you soon.

Thanks

Answer 3

Dear Sean_071,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist.

As per your mentioned description about "Calendar delegate randomness". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us by providing the following information.

• May I know your affected account type and subscription ? Is it Microsoft365 business or Microsoft Personal account (outlook.com/Hotmail.com/live.com) or any third party account ?
• Could you please provide us product and version details of your Outlook? About Office: What version of Office am I using? - Microsoft Support and What version of Outlook do I have? - Microsoft Support
• May I know if have you make any recent changes on your Outlook/device/account/permission/update office, etc. ?

In the meantime, please check for the below:

1. check Delegate Permissions: Make sure that the delegate permissions for Director 1 are set correctly. The permissions should allow you to receive invites and have them show up in your inbox. Go toFile > Account Settings > Delegate Access to ensure that "Can view my appointments" and "Can edit my appointments" are both selected.

2. Review Calendar Options: In Outlook, go to File > Options > Calendar. Look for settings related to how meeting requests are handled and ensure that they align with your expectations.

3. Check Auto-Accept Settings: Ensure that the auto-accept settings for meeting requests are configured correctly. Go to File > Options > Mail > Tracking and make sure the option “Automatically process meeting requests and responses to meeting requests and polls” is unchecked

4. Update Outlook: Ensure that your Outlook are up to date. Go to File > Office Account > UpdateOptionsand select “Update

5. Check for Conflicting Rules: Ensure there are no conflicting rules set up that might be affecting how meeting requests are processed. Go to File > Manage Rules & Alerts and review the rules.

6. Test in Safe Mode: Start Outlook in Safe Mode to see if the issue persists. This can help determine if an add-in is causing the problem. To start Outlook in Safe Mode, press Windows + R, type outlook.exe /safe, and press Enter.

7. Clear Cache: You can do this by closing Outlook and deleting the contents of the following folder: C:\Users[Your Username]\AppData\Local\Microsoft\Outlook

8. Outlook Profiles: If the issue persists, consider creating a new Outlook profile for yourself. Go to Control Panel > Mail > Show Profiles and create a new profile.

9. Testing with Different Accounts: Since you noted that invites from Director 1 behave differently depending on the recipient, you might want to perform a few more tests:

• Have someone else (with a similar setup) send an invite from Director 1’s calendar to see if they experience the same issue.
• Test sending invites from Director 1's calendar to various email accounts (like personal email) to see if it’s specific to your account.

Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Thanks for your precious time. Have a nice day!