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Outlook for Mac Support Chat doesn't work

Anonymous
2024-07-24T02:02:28+00:00

My Support Chat in Outlook for Mac is not working. What I open it, it tries to connect but I get this error.

We are unable to load chat at this time.Please try again later.

How do I get this fixed

Outlook | MacOS | New Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-28T12:50:24+00:00

    That's no answer at all.

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  2. Anonymous
    2024-08-16T00:30:55+00:00

    Experiencing the same issue. All I find is this thread of a Microsoft employee dropping the ball on responding....

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  3. Anonymous
    2024-08-15T17:44:20+00:00

    Has anyone been able to resolve this??

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  4. Anonymous
    2024-07-25T19:58:32+00:00

    It is a business account.

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  5. Anonymous
    2024-07-24T03:29:02+00:00

    Hello junglee_s

     Good morning to you and thank you for your post in the Microsoft community.   

    I read your thread and get some basic information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in right way:

    • May I please know if you are using Microsoft 365 business/education email account, Microsoft personal account such as Outlook.com, hotmail.com or live.com, or other third-party/custom domain email account to send the email?
    • Will you please share me your Outlook version details?
    • Kindly send us the error screenshot. Thank you.

    With this information, I will be able to investigate further and provide you with the most accurate guideline.

    If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated.

    Sincerely,

    Shajia Afrin | Community Moderator

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