AIP client not working - Add-in crashes Word
Dein - FocusOnBusiness
6
Reputation points
While troubleshooting with the Microsoft 365 support team, we came to the conclusion that the AIP add-in is causing the Word application to crash.
On that moment we see in event viewer this error message: .NET Runtime version 2.0.50727.9151 - Fatal Execution Engine Error (00007FFE3FAF6D4E) (80131506)
The steps we have tried:
- Installing .NET runtime => It was already the latest
- Disabling the add-in => Word works
- Uninstalling AIP => Word works
- Installing AIP => Word crashes
- Installing the newer preview version => Word crashes
- Installing with the .msi => Word crashes
- Reverting an Windows update => no result = not related
- Another device => no issues
Issue started today 07/08/2021