Linked account need verification code. But it only send to the old hotmail alias

Question

I need a verification code from one of the account that I linked my email with. But since I changed my alias, the code only send to my old hot mail and I can't receive the code from my new alias. Is there anyway I can recieve the verification code to my new alias ? I can't change the linked email of my account if I can't recieve the code.

Answer 1

Dear Kami K,

Thanks for your reply.

Did you find the "I don't have any these" option? Click it and the email address will be replaced after 30 days.

If not, you'll have to recover your old alias account first in order to receive codes. Please login your old alias account and follow steps below:

Did you forget your password?

Do you have other verification methods, such as other email addresses, authenticator, or even recovery code? If there are other ways to verify this, you can reset your password.

When you sign in to your account, click Forgot Password, get the verification code, and enter a new password when you're verified.

For more information, see the following links: Reset a forgotten Microsoft account password - Microsoft Support

If you don't have a way to authenticate, you can try filling out the recovery form (MAKE SURE YOU DIDN'T ENABLE 2FA), you can fill out the recovery form twice a day. To fill out the recovery form, you'll need information about your most recent email, and if you sent the most recent email to a friend, you can ask your friend to provide you with specific information about the email. If you purchased Microsoft products, you can find and enter the order information. Then, fill out the recovery form in as much detail and accuracy as possible to help you recover your account.

You can fill out the following form: https://account.live.com/acsr

If you have difficulty with Outlook.com section, here are some tips that may help

• If you can only get the recipient's email address, but not the subject of the message, you can specify [none] as the exact subject of the email. Don't leave it blank.
• If you haven't sent an email yet but have received one, try typing your email address in your inbox and attaching a subject line. You will have a better chance of getting your account back.
• Ask for help from family, friends, or business contacts etc. The more accurate your information is, the more likely you are to pass recovery process.

For more information about help with the Microsoft account recovery form, see the link below:

Help with the Microsoft account recovery form - Microsoft Support

After filling out the form, please be patient and you will receive the results of the recovery request to the work email address you provided at the beginning of the form within 24 hours, do not fill out the form repeatedly, this will reset the response time.

The last option for you is to contact our online support for account problem.

I hope you can understand that we in the forum staff is mainly responsible for guiding users to the right place to seek help and provide some basic technical support, for account problems (especially when it comes to account recovery of these very important security issues) we do not have any authority to know what happened to your account, we do not have direct access to your account to find out why you are experiencing this.

Contact Online Support

Online support specialist is authorized to deal with issues regarding account security. You need to tell them in detail about your entire experience and your claims, and they will either give you the appropriate solution or tell you what you need to do next depending on your situation.

Contact - Microsoft Support

Please follow the steps below to contact the Microsoft Online Support: 

1. Enter your question to search and Click "Sign in to contact Support" at the bottom of the page. 

2. Log in to another available Microsoft account. 

3. Under Products & Services, select "Other Products". 
4. Under Categories, select "Password Reset/Recovery", and click Confirm. 
5. Click "Chat with a support agent in your web browser". 

TIPS: Please contact us during local working hours on weekdays, CHAT does not work 24 hours a day.

For example, if you have already purchased Microsoft products for your Microsoft account, you can provide your order number, invoice, and other information for the purchased content to the Microsoft online support team, which can increase the success rate of your account recovery.

Looking forward to your good news.

Best Wishes,

Stan - MSFT | Microsoft Community Support Specialist

Answer 2

You don't understand, I have the old alias email linked to another account. And to able to change the security of that accoutn to new alias I need the verification code that only send to the old alias that I can't access

Answer 3

Dear Kami K,

Welcome to Microsoft Community.

After reading, I have a general idea of your problem. If you want your verification code sent to your new alias, this new alias should be added to your security info.

Are you having trouble managing your security info?

If you have no problem logging Additional security options (live.com), select "add a new way to sign in or verify"

select "email a code"

After entering your email address and select 'Next', you will receive a code to verify your identity. After entering the code, this alias can be added as your verification mail.

If you know your password and the other authentication methods don't work:

You can change your account security information by clicking "I don't have any of these" when verifying, but your account will be subject to a pending period of 30 days, the new authentication method will take 30 days to take effect and cannot be shortened.

However, in the meantime, access to your account may be limited. To check what you can and can't do during the pending request, you can see What does "Security information change still pending" mean? - Microsoft Support

Hopefully, these methods will help you resolve your issue. Let me know if you need further help!

Best Wishes,

Stan - MSFT | Microsoft Community Support Specialist