Office Online server not working with SP 2019

Paul, Satyendra 1 Reputation point

Hello Experts,

I have SharePoint 2019 on premise along with "Office online Server installed in windows server 2016 ".
After OOS binding I can see all the office template when clicking on new button in the document library, but when I am trying to open the office document it's showing blank page in the browser. Could you please suggest me, what could be wrong here?

Kind Regards,
Satyendra Paul

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
2,197 questions
Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
579 questions
Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
2,362 questions
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3 answers

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  1. Aydin, Serkar 6 Reputation points

    Hi Paul,

    ensure, that your OOS server can resolve the IP adress of one sharepoint server. You can do it with ping <url> e.g. ping

    The way OOS works is folllowing:

    User makes a request from SharePoint -> SharePoint redirects to OOS -> OOS wants to redirect back with rendered document.

    best regards

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  2. Yuhan Deng 3,761 Reputation points Microsoft Vendor

    Hi Paul,
    Hope this will help:

    Thanks for your time.
    Best regards,


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  3. William Chung 1 Reputation point

    FYI: The latest documentation on Office Online Server can be found at:

    Regarding Excel, the documentation does mention enabling SOAP API on the SharePoint Server:

    Step 4: Enable the Excel SOAP API
    The Excel SOAP API is needed for scheduled data refresh with Excel Online, and for Excel Web Part rendering. To enable the Excel SOAP API, you need to add the WopiLegacySoapSupport property to the SharePoint Server farm properties using by PowerShell. The input parameter is the URL to ExcelServiceInternal.asmx. This URL can address multiple OOS servers via load balancing. Simply replace the <string> with your Office Online Server path.

    To enable the Excel SOAP API, run the following PowerShell where <URL> is the URL of your Office Online Server farm. (For example,

    $Farm = Get-SPFarm  
    $Farm.Properties.Add("WopiLegacySoapSupport", "<URL>/x/_vti_bin/ExcelServiceInternal.asmx");  

    Also, I wanted to share solutions to a couple issues I had with Office Online Server/OfficeWebApps.

    1) TLS Support Issues:

    As we're upgrading from SP2013 to SP SE and Office Web Apps to Office Online Server, I wanted to test out a newly installed Office Online with SP2013. It wasn't working for some reason with a vague error message that something went wrong in the window where the office document was supposed to show.

    Eventually, I ran Get-OfficeWebAppsFarm on the Office Web Apps server and found that the farm information reveals the location of the ULS logs for Office Online. As I had suspected, the issue turned out to be that the newly installed Office Online Server wasn't configured to support TLS1.2 and my old SP2013 server was configured to not support older TLS versions. (There were entries in the ULS log indicating there were TLS session errors.)

    You should ensure you have the latest patch installed and enable TLS1.2 support.

    Hope this helps!

    2) Office Online Server and SharePoint in Network Load Balanced Scenario

    I was having an issue where Office Online wouldn't work when My SharePoint Server and Office Online servers were set up in a Load Balanced configuration with port rules for 80 and 443.

    I was able to resolve this by removing the port rules and specifying the default port rule for all ports (0-65535), Both TCP and UDP, Single Affinity. I had to do this for both the SharePoint NLB and OfficeOnline NLB settings.

    One theoretical scenario is that the communication traffic between the two servers would be getting routed back to the wrong server when communicating on ports not managed by NLB. Therefore, configuring NLB to manage the traffic for all ports with single affinity resolves this issue.