Outlook stopped receiving E-mails

Question

I have all my old messages. I can send messages. I receive only junk mail. Calendar is working. I changed the password. I don't know what to do. Thanks.

Answer 1

Dear Mario Blaum,

Thank you for your kind reply, I'm happy about that, and hearing that my solution above worked for you.

Could you please click Yes for the reply above?

Thanks again!

Best Regards,

Lucas Li – MSFT | Microsoft Community Support Specialist

Answer 2

Reply was useful Lucas, thanks!

Answer 3

Dear Mario Blaum,

It is indeed a concern that email accounts appear to be operating with settings that don't belong to them, and I can completely understand how you feel.

But please don't be too anxious about this, you can Check the recent sign-in activity for your Microsoft account - Microsoft Support to see if there is any unauthorized access.

Also, Manage devices used with your Microsoft account - Microsoft Support, keep only your devices and delete any other devices that you don't recognize. I would then recommend that you protect your account with a password-less login so that every access to your Microsoft Mail account needs to be authorized through your mobile app. Be warned that doing this requires you to make sure you download Authenticator on your phone and stay logged into your account to prevent you from being blocked from access by the app, and to keep your security authentication methods varied and effective.

How to go passwordless with your Microsoft account - Microsoft Support

I'm glad the previous issue was resolved, you can mark Yes or No under the solutions you consider helpful so that you can help the community of users with the same issue, thank you in advance for your cooperation and have a nice day!

Best Regards,

Lucas Li – MSFT | Microsoft Community Support Specialist

Answer 4

Thanks for your help. I finally could solve my problem. In Settings, Rules, I've found out that there was a rule directing my mail to go to Archive. So, I've eliminated the rule and recovered my missing Emails in Archive. Everything is working normally now. However, it is a complete mystery to me how this rule appeared. I did not set it up, moreover I did not even know that something like this existed. I've changed passwords like three times in the last few days, but I am very worried that somebody can access my Email and arbitrarily make changes. Any idea on how something like this happened? Thanks again for your help! -Mario Blaum

Answer 5

Dear Mario Blaum,

Welcome to Microsoft Community. 

You can use this email address to send a test email to itself to check if it can be received in Inbox.

If you can't receive the email, check if there is a bounced email which has an undeliverable reason in it.

Also check if there are any forwarding or rule settings in the account that cause the server to reject other emails.

If you have recently changed your password for your Microsoft email account, please log out of your account in the upper right corner and log back in.

If none of the above methods solved your problem, please let me know the steps you tried. You can also seek help from online technical support, they may have other solutions: Contact - Microsoft Support

1. Log in to another available Microsoft account (Make sure you sign in with your personal Microsoft account, not your work and school account, or you won't see option 3、4、5).
2. Enter Outlook to search and Click" contact Support" at the bottom of the page.
3. Under Products & Services, select "Microsoft 365 and Office".
4. Under Categories, select " Outlook " and click Confirm.
5. Click "Chat with a support agent in your web browser".

Best Regards,

Lucas Li – MSFT | Microsoft Community Support Specialist