Missing 'Notes'

Question

I have 2 items in my "Notes" but every time I click to open them, it asks me to 'Tap the add a note button to create a note'.

Please help. Thank you!

Answer 1

Hi Romaine Quia,

Good day.

Thank you for posting to the Microsoft Community. We are glad to assist.

It sounds like a frustrating issue! Here are a few steps you can try to resolve the problem with your missing Notes in Outlook:Check Navigation Pane:

• Go to the View tab in Outlook.
• Click on Navigation Pane and ensure that Notes is checked.

Reset Navigation Pane:

• Close Outlook.
• Press and hold the Windows key + R to open the Run dialog box.
• Type outlook.exe /resetnavpane and press Enter.

Check Deleted Items Folder:

• Sometimes, notes might accidentally get deleted. Check the Deleted Items folder to see if your notes are there.

1. Open Outlook in Safe Mode:
   • Hold the Windows key + R.
   • Type outlook.exe /safe and press Enter. This will open Outlook in Safe Mode, which can help identify if an add-in or extension is causing the issue.

Repair Outlook Installation:

• Go to Control Panel > Programs and Features.
• Right-click on Microsoft Office and select Change.
• Choose Online Repair and follow the prompts.

Check for Updates:

• Ensure your Outlook is up to date by going to File > Office Account > Update Options > Update Now.

Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Best Regards

Community Moderator