Cannot send emails

Question

Response:

Your message did not reach some or all of the intended recipients.

      Subject:     FW: 2024 Tax

      Sent:  16/10/2024 11:16 AM

The following recipient(s) cannot be reached:

   on 16/10/2024 11:16 AM

            This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator.

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Diagnostic information for administrators:

__________________________________________________

Error is [0x80004005-0x80004005-0x00000501].

Exchange response headers:

      request-id: d9c363f9-e299-95b1-d9f2-13753c3c2607

      X-ServerApplication: Exchange/15.20.8069.009

      X-FEServer: SY5P300CA0007

      X-BEServer: PU4P216MB1150

      X-CalculatedBETarget: PU4P216MB1150.KORP216.PROD.OUTLOOK.COM

      X-RequestId: {4C01732B-8EB3-4A87-AE51-B37F1A6844E8}:1147

      X-ClientInfo: {F35D9C17-768B-4F77-8B48-00F2D0BBE700}:179680029

      X-ElapsedTime: 40

      X-BackEndHttpStatus: 200

      X-ResponseCode: 0

      X-DiagInfo: PU4P216MB1150

      X-RequestType: Execute

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ROPs Summary:

      0: ropRelease (1) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      1: ropSetProps (10) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      2: ropSetProps (10) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      3: ropFlushRecipients (14) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      4: ropSetProps (10) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      5: ropTransportSend (74) Processed(1) Completed(0)

            ROP result: 0

            Response codes: -2147467259

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Response Exceptions:

ROP Index: 5

ROP Associated: ropTransportSend (74)

Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full.

   at Microsoft.Exchange.Data.EventHandler.UnifiedStorageQuota.UnifiedStorageQuotaLogic.EnforceQuota(EventHandlerEvent theEvent, ICoreItem item, MonitoringInfo& monitoringInfo)

   at Microsoft.Exchange.Data.EventHandler.UnifiedStorageQuota.UnifiedStorageQuotaEventHandler.Handle(BeforeItemSendEvent beforeItemSendEvent)

   at Microsoft.Exchange.Data.StoreObjects.EventHandler.EventDispatcher.ExecuteHandlerTEvent

   at Microsoft.Exchange.Data.StoreObjects.EventHandler.EventDispatcher.DispatchTEvent

   at Microsoft.Exchange.Data.Storage.CoreItem.PreprocessItem()

   at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)

   at Microsoft.Exchange.Data.StoreObjects.ProxyCoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)

   at Microsoft.Exchange.Data.Storage.Items.CloudCacheSendProxyCoreItemDecorator.TransportSend(PropertyDefinition[]& properties, Object[]& values)

   at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()

   at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass156_0.<TransportSend>b__0()

   at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptionsTResult

Transport-Send failed: failure enum(25), HResult(0x00000000), EC(-2147467259).

Transport-Send failed: failure enum(22), HResult(0x00000000), EC(-2147467259).

Submit-Message failed: message id(369), failure enum(13), HResult(0x80004005), EC(-2147467259).

Answer 1

Hello Patrick and Grace Collins,

Welcome to the Microsoft Community.

I understand that you are unable to send emails and have received an error message.

According to the error information "Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full," your storage space is full.

If you are using New Outlook, you can go to Settings > Accounts > Storage to check your account's storage space.

Insufficient Microsoft storage (i.e., OneDrive storage) and Email storage can both lead to issues with sending and receiving emails. Please ensure that both are in good condition. You can try clearing some unnecessary files or upgrading your storage space through a subscription.

Please feel free to let me know if you need any further assistance. 

Best Regards, 

Zachary.W - MSFT | Microsoft Community Support Specialist