How receive notifications from shared mailbox?

Question

I receive notifications from my mail in local Outlook, but not from the shared mailbox. I seem to have configured everything correctly, but the problem is not solved.

Answer 1

Hi Murad Guluzade,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist.

Based on your post regarding with "How to receive notifications from the shared mailbox?". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us by providing the following information.

• Could you please provide us product and version details of your Outlook? About Office: What version of Office am I using? - Microsoft Support and What version of Outlook do I have? - Microsoft Support

in the meantime, please check the below steps :

1. Rule Creation:

• Create a rule specific to the shared mailbox:
• Go to the Home tab > Rules > Create Rule.
• Select "Apply rule on messages I receive" and choose the shared mailbox.
• Add the desired action, such as "Display a Desktop Alert."

2. Shared Mailbox Permissions:

• You need "Full Access" or "Owner" permissions to receive notifications.
• Check with the mailbox owner to confirm your permission

Note: Please understand that our initial reply may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thanks for your precious time. Have a nice day!

Sincerely,

Eleni | Microsoft Community Moderator.

Answer 2

Hi Eleni Constantinou!

Thank you for your reply.

I tried to follow the instructions above, but the notifications did not arrive during the day. Can you please tell me what exactly I am doing wrong?

I have full access to this shared mailbox.

Answer 3

HI Murad Guluzade,

Good day!

Thank you for Replying to the Microsoft Community. We are glad to assist.

please check for below :

1. Add Shared Mailbox as a Separate Account:

• Open Outlook, and then select File > Add Account.
• Enter the email address of the mailbox, and then select Connect.
• When you're prompted to sign in, enter your email address instead of the email address of the shared mailbox, and then select Next.'

REF: Add a shared mailbox as an additional account in Outlook Desktop

2. Check notifications for all massage arrivals:

• Go to File > Options > Mail > Message arrival.
• Check the box for “Display a Desktop Alert.”
• This will give you notifications when new emails arrive in the shared mailbox.

3. To delete the Outlook temporary cache:

Please try the following steps and check if you can access this folder.

• First, exit the Outlook application to save any work you may be doing.
• Press the Windows + R  keys to open the Run box. Type the following path into the box and press  Enter.  %localappdata%

• In the opened folder, select "Microsoft >Outlook".
• The next folder contains your Outlook profile and cache files. Find the RoamCache folder and double-click to open it.
• Use Ctrl + A on your keyboard to select all files > right-click twice and select the Delete option.

4. Create a new profile, use the profile picker:

• Hold Shift while starting Outlook.
• Using a command line switch, right-click the Windows Start button and select Run. In the Run dialog box, type: Outlook.exe /profiles and then press Enter.
• While Outlook is running, select File > Account Settings > Change Profile. Outlook will restart.
• On the profile picker dialog box, select Options.

Select New.

• Type a name for the new Outlook Profile and select OK.

• Once the new profile is created, you will need to add an email account to the profile. In the add account dialog, you can optionally add more accounts.

Thanks for your precious time. Have a nice day!

Sincerely,

Eleni | Microsoft Community Moderator

Answer 4

HI Murad Guluzade,

Good day to you and I hope you are doing well.

Sorry to disturb you. As we did not get a response, may I know if the above reply could clarify your issue, or could you please help confirm if we may help you with anything else? Please let us know if the provided information meets your requirements or resolves your issue, thanks.

Your understanding and patience will be appreciated.

Sincerely,

Eleni

Answer 5

Hi Eleni Constantinou!

I followed your instructions, but notifications still don't come.

I thought that this problem was due to the old version. Unfortunately, I don't receive them in the new version either, after adding this shared mailbox as a profile and clearing the cache.