Azure MFA asking for a code instead of asking to complete aditional information

Matic 6 Reputation points


According to documentation, I was able to find, when I enable MFA for Global Admins on Azure, the user should get to the "additional verification page" however, this does not happen. When I try to log in I get requested to enter a code. MFA was never configured for this account in the past, so what code should I provide?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Matic 6 Reputation points

    Sorry for the late response, I was on sick leave, but I'm feeling fine now.
    Thank you for your responses, I tried everything, but the only solution was to create another Global Admin to reset the MFA for my own account.

    1 person found this answer helpful.

  2. JamesTran-MSFT 36,361 Reputation points Microsoft Employee

    Thank you for your post and I apologize for the delayed response!

    If your users aren't prompted for the additional verification page, you should be able to set up additional verification methods by going to the Additional security verification page or by going to


    Additional Tutorials:
    Set up an authenticator app, office phone, or mobile device as your two-factor verification method

    If you have any other questions or are still not seeing the additional verification option, please let me know.
    Thank you for your time and patience throughout this issue.