Old computer connecting to new wifi

Barry Clark 1 Reputation point

I have an oldish (approx 2014) dell laptop running Windows 10. I just got a new DSL modem with a built in wifi router. If I connect to the modem via ethernet cable, everything works as expected. If I try to connect via wifi, the connection comes up as "Connected, no internet". My phone and my Kindle seem to be able to connect to the internet by this wifi.

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
2,269 questions
{count} votes

3 answers

Sort by: Most helpful
  1. franco d'esaro 271 Reputation points

    run the troubleshooter and report the Windows error message or post a screenshot.
    You can also follow here: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

  2. Sunny Qi 10,896 Reputation points Microsoft Vendor


    As francescoperfetto-9416's suggestion, you could use Windows Network Troubleshooter firstly to see if the issue can be resolved. If the issue still existed, please follow the following detailed steps:

    A. Please run the following command in a CMD prompt windows with Admin privilege's to see if you have an Internet connection:

    ipconfig /flushdns
    ipconfig /release
    ipconfig /renew

    B. Update your network adapter driver to the latest version to see if the issue can be resolved.

    C. Change the DNS server to for Wi-Fi adapter to see if you could get an Internet connection

    D. Uninstall conflicting applications, temporarily disable firewall and antivirus software

    E. Reset TCP/IP using the command prompt: open a cmd window with admin privilege and run the following command one by one to check if the no internet issue is resolved.

    netsh int ip reset
    ipconfig /release
    ipconfig /renew

    Best Regards,


    If the Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

  3. Docs 15,141 Reputation points

    Open the dell website > support > enter product or serial number or model > drivers (post a link into this thread) > download and install new wifi drivers > reboot

    Download and install Dell support assistant > make sure drivers and BIOS are up to date

    Run through the troubleshooting steps in these Dell links:

    Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer

    Windows 10 Wireless Networking Usage and Troubleshooting Guide for the Home

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post

    0 comments No comments