Old computer connecting to new wifi

Barry Clark 1 Reputation point
2021-07-09T16:14:24.707+00:00

I have an oldish (approx 2014) dell laptop running Windows 10. I just got a new DSL modem with a built in wifi router. If I connect to the modem via ethernet cable, everything works as expected. If I try to connect via wifi, the connection comes up as "Connected, no internet". My phone and my Kindle seem to be able to connect to the internet by this wifi.

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. franco d'esaro 271 Reputation points
    2021-07-11T12:17:04.533+00:00

    Hi,
    run the troubleshooter and report the Windows error message or post a screenshot.
    You can also follow here: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c


  2. Sunny Qi 10,896 Reputation points Microsoft Vendor
    2021-07-12T03:29:04.957+00:00

    Hi,

    As francescoperfetto-9416's suggestion, you could use Windows Network Troubleshooter firstly to see if the issue can be resolved. If the issue still existed, please follow the following detailed steps:

    A. Please run the following command in a CMD prompt windows with Admin privilege's to see if you have an Internet connection:

    ipconfig /flushdns
    ipconfig /release
    ipconfig /renew

    B. Update your network adapter driver to the latest version to see if the issue can be resolved.

    C. Change the DNS server to 8.8.8.8 for Wi-Fi adapter to see if you could get an Internet connection

    D. Uninstall conflicting applications, temporarily disable firewall and antivirus software

    E. Reset TCP/IP using the command prompt: open a cmd window with admin privilege and run the following command one by one to check if the no internet issue is resolved.

    netsh int ip reset
    ipconfig /release
    ipconfig /renew

    Best Regards,
    Sunny

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  3. Docs 15,141 Reputation points
    2021-07-12T05:15:59.38+00:00

    Open the dell website > support > enter product or serial number or model > drivers (post a link into this thread) > download and install new wifi drivers > reboot

    Download and install Dell support assistant > make sure drivers and BIOS are up to date
    https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

    Run through the troubleshooting steps in these Dell links:

    Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer
    https://www.dell.com/support/kbdoc/en-us/000124368/connecting-and-troubleshoot-internet-connectivity-issues-on-your-dell-computer

    Windows 10 Wireless Networking Usage and Troubleshooting Guide for the Home
    https://www.dell.com/support/kbdoc/en-us/000132488/windows-10-wireless-networking-usage-and-troubleshooting-guide-for-the-home

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