Access 3rd party pr external data added over a sharepoint page

susmitha 266 Reputation points
2021-07-09T16:22:15.377+00:00

Hi,
An external data which is 3rd party data provided by vendor has been added over a Sharepoint page in a scripteditor webpart. Unfortunately, it stopped working since a week. The issue is very inconsistent and if regreshed multiple times it gets opened and viceversa. Attached is the error screenshot. There has been no activity done on our Sharepoint servers like patching. Also there is a strange issue that it works with in server and outside of server it works only for few.

113349-ov-ms-issue.png

Also it is a vendor data, so we have very limited access to it. We just inserted the given Iframe code in a scripteditor webpart. We dont have access to edit or remove data.

Can someone kindly help me on this?

Regards,
Susmitha.

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. susmitha 266 Reputation points
    2021-07-27T08:38:51.85+00:00

    Hi,

    Thanks for the reply. The issue got resolved as there were few changes on Vendor Network. Vendor team has responded and made a quick fix.

    Regards,
    Susmitha


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  1. JoyZ 18,041 Reputation points
    2021-07-12T07:01:37.347+00:00

    @susmithakatreddy-6036,

    From the error message:

    "page not found, Check the page address. The page may also have been moved or deleted".

    We suggest you confirm with the external data vendor and make sure the page is always accessible.

    Also switch to other browsers, clear the browser cache to check if the issue always occurs.


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