SCCM Admin Console not upgrading to version Version 5.2103.1059.3100

Sasha Ioffe 1 Reputation point
2021-07-09T18:25:35.067+00:00

Dear Experts and regular SCCM Users!

I have an issue with our SCCM. This is what occurred:

I created a snapshot of the Virtual Machine, where SCCM is installed before installing Hotfix KB10036164. After installing this hotfix, I noticed that WSUS was having issues communicating with SCCM. The Admin Console updated to the latest version (Version 5.2103.1059.3100) from version (5.2103.1059.1800) on the primary server. However, I was also having an issue upgrading the Admin Console on IT Users PC's and Updates stopped syncing from WSUS. What I did, was reverted back to the VMware Snapshot I took before running the hotfix.

This is what is happening now:

The WSUS issue has been fixed, but the Hotfix KB10036164, seems to have been installed. Every time I open the Console, it says "A new version of the console is available (5.2103.1059.3100). Working in the old console (5.2103.1059.1800) might corrupt data.

If I try to install the new console, I get a message "Update complete for extension 0 of 1. One or more errors have occurred while installing new console. Click the "Report" button to review installation log file.

Please help if you can or send me where I can request help. I don’t know how to get the console to get to work properly again. I have found threads about the “AdminUI.ExtensionInstaller.exe Error: 0 : Microsoft.ConfigurationManagement.ManagementProvider.SmsException\r\nDownloaded file does NOT pass Hash validation.” Error, but they all deal with earlier versions of SCCM. Thank you so much.

AdminUI.ExtensionInstaller.exe Error: 0 : Extension Installer failed to:ReinstallConsole with errors:ReinstallConsoleFail

DateTime=2021-07-08T20:04:17.5496873Z

AdminUI.ExtensionInstaller.exe Information: 0 : Start extracting command line:C:\Program Files (x86)\Microsoft Endpoint Manager\AdminConsole\bin\AdminUI.ExtensionInstaller.exe SiteServerName=DET-S004.wmenergy.com ReinstallConsole

DateTime=2021-07-08T20:18:58.9301827Z

AdminUI.ExtensionInstaller.exe Information: 0 : argument:SiteServerName=DET-S004.wmenergy.com found, setup wmi connection

DateTime=2021-07-08T20:18:58.9301827Z

AdminUI.ExtensionInstaller.exe Information: 0 : argument:ReinstallConsole found, add ReinstallConsole to tasks

DateTime=2021-07-08T20:18:58.9301827Z

AdminUI.ExtensionInstaller.exe Information: 0 : Successfully extracted command line: C:\Program Files (x86)\Microsoft Endpoint Manager\AdminConsole\bin\AdminUI.ExtensionInstaller.exe SiteServerName=DET-S004.wmenergy.com ReinstallConsole

DateTime=2021-07-08T20:18:58.9301827Z

AdminUI.ExtensionInstaller.exe Information: 0 : AdminUI.ExtensionInstaller.exe will ReinstallConsole for console on this machine connecting to Wmi=DET-S004.wmenergy.com in UI mode.

DateTime=2021-07-08T20:18:58.9311808Z

AdminUI.ExtensionInstaller.exe Information: 0 : Start checking local console information.

DateTime=2021-07-08T20:18:58.9341833Z

AdminUI.ExtensionInstaller.exe Information: 0 : Start checking if there are admin console processes running.

DateTime=2021-07-08T20:18:58.9351784Z

AdminUI.ExtensionInstaller.exe Information: 0 : Reinstalling Console...

DateTime=2021-07-08T20:18:59.2493190Z

AdminUI.ExtensionInstaller.exe Information: 0 : Calling GetFileBinary method in WMI to get file bytes for UIManifest.xml

DateTime=2021-07-08T20:19:00.0461999Z

AdminUI.ExtensionInstaller.exe Information: 0 : Starting downloading of file:C:\Program Files (x86)\ConfigMgr10\AdminconsoleSetup\469A3000-14DA-425E-B288-4B0E16DB87C4\UIManifest.xml

DateTime=2021-07-08T20:19:00.0461999Z

AdminUI.ExtensionInstaller.exe Warning: 0 : Downloaded file does NOT match Hash, delete the file.

DateTime=2021-07-08T20:19:00.1243274Z

AdminUI.ExtensionInstaller.exe Error: 0 : Microsoft.ConfigurationManagement.ManagementProvider.SmsException\r\nDownloaded file does NOT pass Hash validation.\r\n at Microsoft.ConfigurationManagement.AdminConsole.ExtensionInstaller.WmiInstallationDataDownloader.DownloadFile(IExtensionFile file, String downloadPath, Boolean validateHash)

at Microsoft.ConfigurationManagement.AdminConsole.ExtensionInstaller.ExtensionHandler.ReinstallConsole()\r\nNo details are available for this error.\r\n DateTime=2021-07-08T20:19:00.1243274Z

Microsoft Configuration Manager
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  1. AllenLiu-MSFT 40,316 Reputation points Microsoft Vendor
    2021-07-12T06:22:05.677+00:00

    Hi, @Sasha Ioffe
    Thank you for posting in Microsoft Q&A forum.
    Have you checked below article, it describes the similar issue, you may try to find the path that the consolesetup initiated from the log, and manually executed the consolesetup.exe to see if it helps.
    https://www.prajwaldesai.com/configuration-manager-console-update-fails/

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  2. Jason Sandys 31,151 Reputation points Microsoft Employee
    2021-07-12T16:09:25.227+00:00

    What I did, was reverted back to the VMware Snapshot I took before running the hotfix.

    This is rarely a good course of action in the context of ConfigMgr and is unsupported.

  3. Jason Sandys 31,151 Reputation points Microsoft Employee
    2021-07-12T17:47:00.87+00:00

    Not a brush off at all. It means you have probably done something bad to your instance of ConfigMgr that may or may not be evident at this time which is often the case with doing unsupported things.

    Have you tried the solution proposed by @AllenLiu-MSFT ?

  4. Jason Sandys 31,151 Reputation points Microsoft Employee
    2021-07-12T19:13:52.697+00:00

    That is a completely unrelated issue.

    Can you specifically note which location you are referring to that you found empty?

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  5. Sasha Ioffe 1 Reputation point
    2021-07-12T20:30:24.137+00:00

    C:\Program Files (x86)\ConfigMgr10\AdminconsoleSetup\469A3000-14DA-425E-B288-4B0E16DB87C4

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