HoloLens 2 missing Videos Recovery

Question

After recording some videos using the portal I was not able to find them on Hololens, the space still the same.

I tried this methods of recording many times before and it worked fine.
I tried recording after losing the videos and it also worked fine.
I confirm the camera light was on and recording.
so I a trying to use data recovery softwares like PhotoRec but it can't see the Hololens internal storage. My questions now,

Is there a way to open Hololens 2 Internal storage as a mass storage device so PhotoRec can recognize it?
What other method do you recommend to recover the videos?

Answer 1

Hello, Welcome to Microsoft Q&A,

For future reference, the hololens-development tag is for questions about programming HoloLens apps. HoloLens device support is not currently available on Q&A. For questions about data recovery please open a support ticket through this link: http://aka.ms/hololenssupport so that we can provide you with a deeper diagnosis.

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