Migration from Outllok 2007 to 2019

John Nork 231 Reputation points
2021-07-09T21:12:11.303+00:00

Hello,

We have a client with Office 2007. They want to upgrade Outlook 2007 to Outlook 2019. Is this a difficult process, due to the age gap between the two versions? Can the primary 2007 PST file be transferred seamlessly to Outlook 2019?

Are there detailed instructions available that would make this process easier and less painful?

We have "migrated" from Word/Excel 2007 to Office 2019 without any significant problems. I realize that Outlook is a different beast, though.

Thanks very much for any assistance you can offer with this.

John

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 21,011 Reputation points Microsoft Vendor
    2021-07-12T08:59:40.807+00:00

    Hi @John Nork ,

    As I know, healthy .pst files should be able to be exported or imported normally between different versions of Outlook desktop clients.

    > We have "migrated" from Word/Excel 2007 to Office 2019 without any significant problems. I realize that Outlook is a different beast, though.

    According to your description, I noticed that you have already installed Office 2019 on your device. So, have you removed the Office 2007? Or you are running Office2007 coexisted with Office2019?

    Based on my experience, the existed old Outlook profiles might encounter errors when using in the new-version Outlook. In order to prevent possible issues, I would suggest you to try creating and using a new Outlook profile after installing Outlook 2019. Here is some steps I can thought of, please check if they could help:
    1.What's the type of your account that configured on your Outlook 2007 client? If the account type you configured is IMAP or POP, in order to ensure data security, it is recommended that you could synchronize the contents of the mailbox to the web mail or back up through exporting .pst file;
    2.Create a new profile(File > Office Account > About Outlook) on the new Outlook 2019 and manually reconfigure your account;
    3.If necessary, import the original backup data file.

    Hope to help you. If your issue have any update, please feel free to post back!

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