Unable to log in via RDP - Your credentials did not work

Denis NORRSTRAND 26 Reputation points

I am unable to access a remote PC using my previously saved credentials nor my correct Microsoft account credentials. The last time I was successfully able to log in to this remote PC was about a month ago. I am trying to log in via RDP.

The remote PC is not physically accessible because I am currently in another city.

I am getting this error:

Why I am I suddenly getting this error when previously everything just worked!? Can anyone suggest a solution that does not require me to get physical access to the remote PC? Thanks

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Leila Kong 3,691 Reputation points

    Hello @Denis NORRSTRAND ,

    Thanks for your query.

    1.Did you check if you download a new .rdp file?
    2.Please create a new admin account and login on the machine with new created account to check the result. If the issue persists, please restart the machine with the original user account and collect the error message in Event viewer > Windows logs > Application/ System.
    3.Please try to edit the Default.RDP file in notepad to include enablecredsspsupport:i:0.
    Found the info here: http://www.boredsysadmin.com/2008/06/how-to-disable-credentials-prompt-of.html
    Windows 7 Remote Desktop says: "The credentials that were used to connect to xx.xxx.xxx.xx did not work. Please enter new credentials".: https://social.technet.microsoft.com/Forums/office/en-US/f6eefd1f-88d9-434c-a2f8-7789651d6b9a/windows-7-remote-desktop-says-quotthe-credentials-that-were-used-to-connect-to-xxxxxxxxxx-did?forum=w7itpronetworking
    4.Fix: Your Credentials Did not Work in Remote Desktop: https://appuals.com/fix-your-credentials-did-not-work-in-remote-desktop/
    5.Fix: Saved RDP Credentials Didn’t Work in Windows: http://woshub.com/fix-saved-rdp-credentials-windows/

    Best regards,

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