consistent timeout when accessing some websites

Question

The following occurs on a PC running the latest version of Windows and Office 365: Since a few weeks ago, I can no longer access a range of websites due to timeouts. Problem-solving attempts so far:

• The problem is not related to those sites (e.g., NY Times or Duckduckgo) or to my router as I can access then from other computers using the same router.
• The problem also affects running some software that checks via web whether I have an appropriate license each time it starts.
• The problem occurs independent of browser being used (MS Edge, Chrome, Firefox).
• I have tried emptying cache, but that did not improve the situation.
  Any ideas what the problem is and how it can be solved?

Answer 1

Hi,

Thanks for posting in Q&A platform.

Before we go further, I would like to confirm the following information with you:

Is the issue occurred when accessing all websites or some specific websites? If the issue only occurred when accessing some specific websites, then which website cannot be accessed?

What's the error message when access the problematic website? Please provide screenshot of error message for further troubleshooting.

Best Regards,
Sunny

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