NEW Outlook Version: Conditional Formatting Rules are not supported for the selected account

Question

Good day Community

I trust you are doing well.

I'm reaching out to the community for assistance and guidance, regarding setting up rules in the New Outlook Version. I have searched similar questions on the community platform, Google, and YouTube, but unfortunately, I'm not succeeding in resolving my dilemma.

On my settings, the following message appears: Conditional Formatting Rules are not supported for the selected account. I do not have an option to proceed with creating a rule (see attached image).

When I right-click on the email for which I want to create a conditional formatting rule, the drop-down selection does not give me an option to select create a rule (see attached image).

Please let me know if there is any other information you need.

Many thanks in advance for the support and assistance.

Kind regards

Thelma

Answer 1

Nothing 'attached' was included in your post

Depends on the type of mail account, IMAP perhaps? and not Exchange

Answer 2

Thank you for the response, much appreciated. Please see attached.

My second email box is IMAP.

Answer 3

Using WIN11 PRO new Outlook.. I note the same issue on outlook.com email addresses. My main MS email address that has the Office 365 account shows a conditional format option that works... however my MS email address (not an alias) does not. both are ******@outlook.com addresses.