Where is the CHAT function?

Question

Impossible to find the CHAT function ... what are you doing, Microsoft?

Answer 1

So, if I understand the process, I must do at least 7 or 8 actions to contact support for chat. Well, that is neither intuitive nor “helpful” in my opinion. I think Microsoft has lost touch with its customer base if you expect the majority of your clients and users to be that computer literate.

Answer 2

Dear Ron Harmon,

Thanks for using Microsoft products and posting in the community. 

I understand that you are trying to find chat and that this is causing you distress and I understand how you feel.

If you want contact by phone or email, you can**try contacting customer support and asking if there are other methods.**You need to fill in the correct options and use your personal account to view the correct live chat window:

1. Open the website: Contact - Microsoft Support
2. Enter MSA in the box below "We're here for you", click "Get Instructions", and then click "Contact Customer Support" below, (this status must be logged in to your Microsoft account, if you haven't logged in, you can follow step 3)
3. In this section, you need to sign in to your personal Microsoft account

Note: You can only log in with your personal MSA, and you can't display the correct content when you log in with your company account. If the account cannot be logged in, you can use another account or create a new account to execute;

4. Select "Other Products" in Products & Services, select "Manage Account Security" as a category, and click Confirm
5. You can select "Chat in a web browser and support specialist" to enter the chat window.

Please contact support during business hours.

Thank you for your patience and support.

Have a great day.

Best Regards,

Linda.L-MSFT | Microsoft Community Support Specialist