Windows Hello Not Working on Administrator Account

Gavin Archer 1 Reputation point
2021-07-11T17:24:15.7+00:00

Hi there!

I realize I had made a rather large mistake by merging and moving my base user account some years ago on windows 10 home to my hidden administrator account, and now they are one and the same. However, I am unable to use Windows Hello in my sign in menu, as it cannot detect the camera. When I access the settings to set it up, it encounters an error and closes. Weirdly enough, when using the camera as a webcam, it works absolutely fine, and this issue did not persist before I merged and moved accounts. Is there any hidden permission or setting I can do to fix this, or at the very least tell my sign in page to no longer use windows hello even though it isn't set up? Thanks!

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Miles 1,251 Reputation points
    2021-07-12T02:28:29.727+00:00

    Hi

    Windows Hello not working on administrator account maybe the built-in Administrator is not meant to be used as an operating account, only for emergencies to be unhidden to perform rescue or test operations.
    There are other times which it will not work properly, as a reminder that it is not for daily use.
    We could try to create a working admin account and then hide it .

    How to Enable or Disable Built-in Elevated Administrator Account in Windows 10
    https://www.tenforums.com/tutorials/2969-enable-disable-elevated-administrator-account-windows-10-a.html

    Best Regards


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  2. Gavin Archer 1 Reputation point
    2021-07-12T07:13:52.367+00:00

    Miles,

    Thank you for the response. However, I have been operating on the elevated administrator account for over a year, and while sometimes I do regret using this for everyday use as it creates complications, I am wondering if there is any way I can overcome one of these complications by enabling the use of Windows hello on this administrator account. I cannot exactly go back at this point, as Id need to create a whole new user account and merge and copy with the administrator account, not a wise option. Any more help would be greatly appreciated. Thanks,

    Gavin Archer

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  3. Miles 1,251 Reputation points
    2021-07-14T06:23:03.74+00:00

    Hi

    Sorry for the late response.
    If asking for more methods , we could refer to this link:
    https://answers.microsoft.com/en-us/windows/forum/windows_10-hello/windows-hello-face-recognition-not-working-for-the/5a7db7b5-33ba-4adb-af47-fc032117d724

    Best Regards

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