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Not load my mail box

Anonymous
2025-07-10T16:09:31+00:00

***@hotmail.com

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Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-07-16T16:10:07+00:00

    Dear ali hourani,     

    Since I haven't received any response from you yet, I want to close this thread. If you need further help at this time, you can create a new thread to discuss these concerns.

    PS: Microsoft 365 & Office, Microsoft 365 Insider Program, Outlook, Teamsare now supported on Microsoft Q&A.

    From 16 July 2025, new questions must be posted there. Existing discussions will remain available on Microsoft Answers until July 21, 2025.

    Customers will be redirected to Q&A starting July 21, 2025.

    Sincerely,

    Kal Duong - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-07-11T10:05:22+00:00

    Dear ali hourani,     

    Thank you for reaching out to the community!     

    I understand that you are having trouble with your Hotmail Inbox cannot load.  

    Please be aware that since yesterday, Outlook.com encountered a sign-in issue that impacted numerous connection types, including Outlook Web Access, Outlook Mobile, and Outlook Desktop clients. This was a server-side issue, and Microsoft has since issued a remedy. 

    To confirm the status of the service, visit the official Microsoft Status page: Microsoft Service Status 

    What to do next:  

    1. Check the status link above to make sure Outlook is now fully operational.
    2. Try logging in again  
      1. Go to https://outlook.live.com first and try to log in with your Hotmail credentials.
      2. Make sure you enter the correct credentials that you have set.

    Confirm whether the situation persists.  

    If you are still unable to log in, please contact us: 

    1. What error message are you seeing?
    2. If the problem affects all browsers or devices

    This information will help us conduct further research and deliver a more specific solution. 

    Please let me know if this proves useful to you and if any additional assistance is needed!       

    I appreciate your patience and understanding and thank you for your time and cooperation. Have a great day!       

    Warm regards,       

    Kal Duong - MSFT  | Microsoft Community Support Specialist

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