Email Spam

Question

hi my emails are going into recipients spam folders a lot, is there a setting to change to stop this?

Answer 1

Hi mike poulson1,

Thank you for your reply.

There will be private account information involved, but the community team has limited tools and access to account information.

Microsoft has a technical team for mailboxes, you can try contacting customer support to ask if there is another way.

You canuse your computer to access the web version of Outlook: https://outlook.office.com/, log in to your dscvrd.co.uk account, Help - Support

Thank you for your patience and support.

Have a great day.

Best Regards,

Linda.L-MSFT | Microsoft Community Support Specialist

Answer 2

domain name is www.dscvrd.co.uk

recipients are varied but lots of people have reported my email being in junk

my personal email account ******@me.com is not having this problem

I don't know if everyone is going to spam or not; unfortunately

Answer 3

Dear mike poulson1,

Thanks for using Microsoft products and posting in the community. 

I understand that the emails you send go into the recipient's spam and that this causes you distress, and I understand how you feel.

In order to better understand the situation of your problem, I need you to share some details of your problem with us:

1. What is the domain name of your e-mail account?

2. What is the domain name of your recipient?

3. Are you sending emails to specific recipients that will have this problem?

4. Do you have this problem when you send emails to all recipients?

5. Do you have the same problem when you use other email addresses to send emails to your recipients?

Please understand that our initial response does not always solve the problem immediately. However, with your help and more detailed information, we can work together to find a solution, and your response has a great d impact on the subsequent approach.

The information you share will help us further troubleshoot the error, thank you for your patience and support.

Have a great day.

Best Regards,

Linda.L-MSFT | Microsoft Community Support Specialist