How can I do a forced log out on all devices?

Question

I think my account has been hacked so I have updated the password but want to force log out for all on the account.

Thanks

***Moved From Outlook / Web / Outlook on the web for business / Security***

Answer 1

Hi

I am using a personal account.

Even when I have reset my password, it has not logged out the account on all devices.

Thank you

Kellie

Answer 2

Dear Kellie McMurtrie,

Thanks for using Microsoft products and posting in the community. 

I understand that you want to log out of your account from all your devices and that this is causing you distress, I understand how you feel.

You can log out of your account from all locations. If you think someone may have unauthorised access to your account, you can provide protection by logging you out from a trusted device.

Sign in to your Microsoft account,Security > Advanced Security Options > Logout from All Locations

For more information, please refer to the following link: How to sign out of your Microsoft account everywhere - Microsoft Support

In addition,you can increase the security of your account by using the Microsoft Authenticator app, which helps you log in to your account using dual authentication. For more information, please refer to the following link: Sign in using Microsoft Authenticator - Microsoft Support

I hope this information has been helpful to you. If you have any questions, please let me know and I will be happy to assist you further.

Thank you for your patience and support.

Have a great day.

Best Regards,

Linda.L-MSFT | Microsoft Community Support Specialist

Answer 3

Hello Kellie McMurtrie,

Thank you for posting this case in Microsoft Community!

Based on your description: How to do a forced log out on all devices? I would like to cooperate with you working on this case. To clarify this case, would you please help to collect following information for further investigation?

• Are you using Microsoft 365 or a Business account(@xxx.onmicrosoft.com/@domain.com)?
• Or using personal account type such as Outlook.com, Hotmail.com, Live.com and so on?

For my suggestion, if you think your Microsoft account has been hacked, you may check this article as reference How to recover a hacked or compromised Microsoft account. As you have updated the password, please also try to enable two-step verification to enhance security for your account. Sign in to your work or school account using your two-step verification method.

If you are using Microsoft 365 or a Business account(@xxx.onmicrosoft.com/@domain.com), please go to Application and Device page to sign out all the devices. For web browsers, you can go to thisPageto log out all your sessions to sign in with new password again if needed. You may also contact your Microsoft 365 admin and check your account from Microsoft 365 Admin Center>Active User. Then have the permission to click Sign out all sessionsfor your account from backend side directly.

(Please Note: If you are not sure who is admin, you may check this Microsoft article: How do I find my Microsoft 365 admin? - Microsoft Support)

Hope the above workaround would be helpful. If you need further assistance, please feel free to let me know, I will keep assisting you.

Your understanding and patience will be appreciated.

Thank you!