Zoom not showing up as default meeting provider after plug-in install

Question

I have downloaded the zoom plugin for outlook for a user. The option to create a meeting using Zoom is there but within the settings in Calendar > Add online meeting to all meetings > Meeting Providers, there is no zoom option. I have uninstalled re installed already.

Answer 1

Hello dmacs,

Good day! Thank you for reaching out to the Microsoft Outlook Community!

It sounds like you're experiencing an issue where Zoom does not appear as a default meeting provider under Calendar > Add online meeting to all meetings > Meeting Providers, even though the Zoom plugin for Outlook is installed and the option to create a Zoom meeting is visible. We understand how important it is to have seamless integration with Zoom for scheduling meetings efficiently. Let’s work together to address this issue.

While we understand this can be inconvenient, please note that Zoom is a third-party product, and its plugin falls outside the direct scope of our support. However, I’m happy to assist by providing some guidance and troubleshooting steps.

To better understand and investigate your problem, could you please share the following details?

1. What version of Outlook are you using? You can follow this article to check: Which version of Outlook do I have?
2. Are you using a Microsoft 365 work account (e.g., @onmicrosoft.com/@yourdomain.com) or a personal account (e.g., @outlook.com, @hotmail.com, etc.)?
3. Please confirm if your Office subscription is Microsoft 365 Business, Enterprise, or another plan.

Ensure the Zoom Add-In is Installed and Active:

• Go to File > Options > Add-ins in Outlook.
• Check if the Zoom add-in is listed under Active Application Add-ins.
• If it is under Inactive or Disabled Add-ins, click Manage: COM Add-ins > Go, check the box for Zoom, and click OK.

Check Your Zoom Account Configuration:

• Open the Zoom desktop application.
• Navigate to Settings > General and ensure the Outlook integration option is enabled.

**Reauthenticate with Zoom:**Go to the Zoom for Outlook Add-in Settings in Outlook, log out of your Zoom account, and sign back in.

**Recheck Calendar Settings in Outlook:**Go to File > Options > Calendar > Add online meeting to all meetings and verify if Zoom now appears under Meeting Providers.

**Update Zoom and Outlook:**Ensure you are using the latest versions of both Zoom and Outlook. Compatibility issues can arise if either application is outdated.

Repair Microsoft Office Installation:

• Go to Control Panel > Programs and Features.
• Locate Microsoft Office, select it, and click Change > Repair.

If Zoom does not appear as a meeting provider after following these steps, you can manually add Zoom meetings when scheduling appointments using the Zoom for Outlook Add-in. This is a quick alternative until the integration issue is resolved.

For further assistance, I recommend reaching out to Zoom’s support team. They can provide specialized help with their plug-in's configuration.

We’re here to help you resolve this as quickly as possible. Let us know how it goes!

Please understand that our first answer may not resolve the issue immediately, but with your help and additional details, we can work together to find a solution.

Thank you for your patience and cooperation. Have a great day!

Honestly,
Microsoft Community Moderator