azure ad join device user cannot change password

Jeffrey 96 Reputation points

i have an azure ad joined device via autopilot . when do ctr alt del > change password, it redirect to after i input current and new password, i get this message.

"we could not change your password

we're sorry, but we cannot change your password at this time. this is due to a client side issue, so if you try to close and open your browser, changing your password may succeed.

if the issue persists, please contact your admin to change your password for you."

however, if i change password via office 365 outlook web and, i am able to reset password.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Marilee Turscak-MSFT 35,806 Reputation points Microsoft Employee

    This is most likely due to a network connectivity issue, such as an idle timeout, firewall problem, or proxy port issue.

    Please check the troubleshooting guides for assistance.

    It can also be an issue with a connection or setting on-premises if you have a hybrid environment. Sometimes this happens if the AD Connect service isn't running properly.

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  2. Jeffrey 96 Reputation points

    i found the below thread.

    does it mean that i wont be able to change password this way if the device is azure ad joined and ctr-alt-del > change password and it will redirect to

  3. Al Pelzer 1 Reputation point

    Fist thing I would look at is the version of Microsoft Azure Active Directory Connect you are running. If you are behind you should update and then test it again.

    The current version is see this link for version history and changes

    I hope this points you in the right direction

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