Windows 10 Cumulative Update Issues

Robert Sturtevant 1 Reputation point
2021-07-12T01:58:19.48+00:00

Does anyone know anything about problems with Windows 10 Cumulative updates over last couple months? The last update the majority of my desktops installed successfully is the May cumulative. Since then, they all seem to be failing the install of updates with the error code 8007002 on the update screen, including the latest out of band release that addresses the print nightmare thing. Nothing has changed with my environment since this has started happening, and the standard set of troubleshooting steps you find online, windows update troubleshooter, reset windows update, boot to safe mode, etc are not feasible to perform on a fleet of hundreds of workstations. Those steps haven't solved anything on the few workstations I tried fixing manually anyway. I've done everything except resetting Windows completely. But if that is the step it takes to fix this, then I'm in trouble, since I can't possibly do that to all my desktops. Just wondering if this is something other organizations are seeing, and if so, is it on Microsoft's radar and could possibly be fixed in a future cumulative. Most of my desktops are on 20H2 at this point. but the few that are now on 21H1 seem to be doing the same thing. getting very frustrated, since desktop patching has been relatively smooth and hands off up until recently.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Docs 15,141 Reputation points
    2021-07-12T03:27:10.657+00:00

    Run setupdiag > post a share link into this thread
    https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

    Uninstall any of these non-Microsoft software:
    a) antivirus
    b) firewall
    c) drive encryption

    See if you can perform an in place upgrade repair using a Windows 10 iso 21H1.

    If the in place upgrade fails > post any error code and message

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
    https://www.microsoft.com/en-us/software-download/windows10
    https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html

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  2. Jenny Feng 14,071 Reputation points
    2021-07-12T07:39:01.127+00:00

    @Robert Sturtevant
    Hi,
    As far as I know, there is no related known issues has been offered.
    https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-20h2
    Do you mean that the error 8007002 occurs on most computers in your environment and cannot be updated?
    What method do you use to update the workstation computer?
    Error code 80070002 generally occurs when some files in the update are missing.
    The first step is to temporarily disable your antivirus security software.
    If conventional troubleshooting methods are not feasible, then you may need to do an installation in place.

    Hope above information can help you.

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