Windows 10 Cumulative Update Issues

Question

Windows 10 Cumulative Update Issues

Robert Sturtevant 1

Does anyone know anything about problems with Windows 10 Cumulative updates over last couple months? The last update the majority of my desktops installed successfully is the May cumulative. Since then, they all seem to be failing the install of updates with the error code 8007002 on the update screen, including the latest out of band release that addresses the print nightmare thing. Nothing has changed with my environment since this has started happening, and the standard set of troubleshooting steps you find online, windows update troubleshooter, reset windows update, boot to safe mode, etc are not feasible to perform on a fleet of hundreds of workstations. Those steps haven't solved anything on the few workstations I tried fixing manually anyway. I've done everything except resetting Windows completely. But if that is the step it takes to fix this, then I'm in trouble, since I can't possibly do that to all my desktops. Just wondering if this is something other organizations are seeing, and if so, is it on Microsoft's radar and could possibly be fixed in a future cumulative. Most of my desktops are on 20H2 at this point. but the few that are now on 21H1 seem to be doing the same thing. getting very frustrated, since desktop patching has been relatively smooth and hands off up until recently.

Jenny Feng 13,721 Reputation points

2021-07-14T09:03:00.757+00:00

@Robert Sturtevant
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.
Robert Sturtevant 1 Reputation point

2021-07-15T01:57:30.21+00:00

Thanks for the responses. I've still been struggling with this. I've tried with antivirus disabled on test workstations, done the windows update troubleshooter, reset windows update, etc. All of the suggestions you normally see when you search solutions online short of a Windows reset. Ultimately, I tried upgrading one using the media creation tool. That took forever, but seemed to stabilize it and get it to 21H1. Not exactly an ideal solution seeing as though most of our desktops appear to be affected by this.

TTo answer a previous question, we have a WSUS server deployed, but dual scan is enabled on the desktops. So while they check into the WSUS server, their actually getting their OS updates from Microsoft. I've tried the check online for updates as well, but that does not seem to make a difference. I've also disabled dual scan and tried serving updates directly from WSUS, but that hasn't changed the results either.

So right now my only clear fix appears to be an update via media creation tool. Not sure what else I can do at this point. If there are people following this thread who understand the Windows Update Log better than I do, I can post a snippet of the log from a failed attempt. I can see different failures and codes in there, but nothing I have been able to make sense out of or has led me to a solution.
Jenny Feng 13,721 Reputation points

2021-07-16T07:49:31.773+00:00

@Robert Sturtevant
I understand your current difficulty, it seems that updating through media creation tools is the only feasible way at the moment.
Since most machines in the environment have similar problems, it is speculated that there may be problems during deployment
Due to security policy, community support cannot download and save user’s personal data such as dump or log files, please install WinDbg from Microsoft website and analyze crash dump files.
https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools

If this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-business
Robert Sturtevant 1 Reputation point

2021-07-30T20:41:40.34+00:00

Haven't commented on this in a while. But just thought I'd update that the solution to this appears to be a full computer shut down followed by a power on. We have done this to multiple computers experiencing the issue so far, and they have applied their updates fine afterward. Restarting doesn't do it. It has to be a shut down. Very weird. Just posting here in case anyone might no of what mechanism may be happening during a shut down that is not happening during a restart that may be impacting the updates. If I can figure out what that is, then maybe I c can reset it administratively without having to find a way to power off and on all those remote PCs. Otherwise, at least I have something that seems to work. Thanks again for all of the input.

Jenny Feng 13,721 Reputation points

2021-07-14T09:03:00.757+00:00

@Robert Sturtevant
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.
Robert Sturtevant 1 Reputation point

2021-07-15T01:57:30.21+00:00

Thanks for the responses. I've still been struggling with this. I've tried with antivirus disabled on test workstations, done the windows update troubleshooter, reset windows update, etc. All of the suggestions you normally see when you search solutions online short of a Windows reset. Ultimately, I tried upgrading one using the media creation tool. That took forever, but seemed to stabilize it and get it to 21H1. Not exactly an ideal solution seeing as though most of our desktops appear to be affected by this.

TTo answer a previous question, we have a WSUS server deployed, but dual scan is enabled on the desktops. So while they check into the WSUS server, their actually getting their OS updates from Microsoft. I've tried the check online for updates as well, but that does not seem to make a difference. I've also disabled dual scan and tried serving updates directly from WSUS, but that hasn't changed the results either.

So right now my only clear fix appears to be an update via media creation tool. Not sure what else I can do at this point. If there are people following this thread who understand the Windows Update Log better than I do, I can post a snippet of the log from a failed attempt. I can see different failures and codes in there, but nothing I have been able to make sense out of or has led me to a solution.
Jenny Feng 13,721 Reputation points

2021-07-16T07:49:31.773+00:00

@Robert Sturtevant
I understand your current difficulty, it seems that updating through media creation tools is the only feasible way at the moment.
Since most machines in the environment have similar problems, it is speculated that there may be problems during deployment
Due to security policy, community support cannot download and save user’s personal data such as dump or log files, please install WinDbg from Microsoft website and analyze crash dump files.
https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools

If this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-business
Robert Sturtevant 1 Reputation point

2021-07-30T20:41:40.34+00:00

Haven't commented on this in a while. But just thought I'd update that the solution to this appears to be a full computer shut down followed by a power on. We have done this to multiple computers experiencing the issue so far, and they have applied their updates fine afterward. Restarting doesn't do it. It has to be a shut down. Very weird. Just posting here in case anyone might no of what mechanism may be happening during a shut down that is not happening during a restart that may be impacting the updates. If I can figure out what that is, then maybe I c can reset it administratively without having to find a way to power off and on all those remote PCs. Otherwise, at least I have something that seems to work. Thanks again for all of the input.

Answer 1

Run setupdiag > post a share link into this thread
https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

Uninstall any of these non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

See if you can perform an in place upgrade repair using a Windows 10 iso 21H1.

If the in place upgrade fails > post any error code and message

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
https://www.microsoft.com/en-us/software-download/windows10
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html

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Answer 2

@Robert Sturtevant
Hi,
As far as I know, there is no related known issues has been offered.
https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-20h2
Do you mean that the error 8007002 occurs on most computers in your environment and cannot be updated?
What method do you use to update the workstation computer?
Error code 80070002 generally occurs when some files in the update are missing.
The first step is to temporarily disable your antivirus security software.
If conventional troubleshooting methods are not feasible, then you may need to do an installation in place.

Hope above information can help you.

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Windows 10 Cumulative Update Issues

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