How to open other shared mailboxes - in "new Outlook"

Question

I'm a Windows user, toggeld the "new Outlook" to test (bevor mandaotry rollout 🙄) but now all of my shared Mailboxes are gone...
In the OWA (office365 web version) i can open different mailboxes with the klick on my profile, but in the new windows app I can't finde this feature anywhere (even though I would very much hope i can get the other shared mailboxes in the list on the left again, like in the Outlook of the bevor days (so that i can see if new mails arrive there!)!)?

Answer 1

Dear Peer_py

Thanks for choosing Microsoft Community.

Based on your description, I know the scenario you met. For this, I understand how frustrating it can be to lose access to your shared mailboxes. Here's how you can add them in the new Outlook for Windows:

1. Right-click your account name in the Folder pane on the left side.
2. Select "Add shared folder or mailbox" from the context menu.
3. In the window that appears, type the name or email address of the shared mailbox you want to add.
4. Click "Add".

The shared mailbox should now appear under the "Shared with me" folder in the Folder pane. If it doesn't show up immediately, try restarting Outlook.

If you want to add the shared mailbox to your favorites for easier access:

1. Locate the shared mailbox in the Folder pane.
2. Right-click on the Inbox of the shared mailbox.
3. Select "Add to Favorites" from the context menu.

Here is the reference: Open and use a shared mailbox in Outlook - Microsoft Support.

Hope this can help. If there is any update, please feel free to update me. I will continue to help you based on the information you provide. Your understanding and co-operation are highly appreciated.

Thanks for your precious time. Have a nice day.

Sincerely

Katherine

Answer 2

Thanks, i now have my shared mailboxes in the "Shared with me" folder. But I do not have the option to add a inbox from thsoe to my favorites:

?!

Answer 3

Dear Peer_py,

To better test it for you, could you please be kindly to provide me the detailed outlook version you are using?

I will check for you on my side.

Have a nice day.

Katherine

Answer 4

Sure thing. The version installed on my machine is:
Microsoft Outlook-Version 1.2024.1216.300 (Production). Clientversion is 20241213002.18.
Thanks :)

Answer 5

Dear Peer_py,

Thanks for your update.

For this, please be kindly to try the suggestions bellow and check if these can work:

Restart new Outlook

1. Right-click Startand select Task Manager.
2. Select Microsoft Outlook, then End task.
3. Check to make sure that new Outlook is closed, then close Task Manager.
4. After new Outlook closes, reopen the app as you normally would.

Uninstall and reinstall the new Outlook for Windows

To uninstall new Outlook:

1. From the Startmenu, select new Outlook for Windows.
2. Select the arrow to expand the list option in Start.
3. Select Uninstallto begin the uninstall process.

To reinstall new Outlook:

1. Open classic Outlook for Windows.
2. In the top corner, you'll see a toggle to Try the new Outlook.
3. Select this toggle to download the new app and you will switch to the new Outlook for Windows.

If there is any update, please update here.

Thanks for your kindness and support.

Katherine