Cannot get help

Question

I finally found the help site and tried it but chat help did not work. It wanted my phone number. I tried and it said too many requests for help . I PAID for 365!!!!! I cannot add or fix my email in outlook

***Moved From Microsoft 365 and Office / Other / For home / Other***

Answer 1

I am trying to add two email addresses to Outlook. It is currently "new" as it keeps changing from classic to new. I prefer classic as I do not like to work in browsers or use exchenage server. The emails are ******@karena.net and ******@karmanet.org. These are currently hosted on Hostpapa.com However, I may have to move them. Everything worked fine when I had full hosting, which I never used. When they billed me for $554 Cad for hosting which I never used they downgraded my account to basic email and I think this is the problem. The basic email appears to work by forwarding my email installed in its papamail.com on the site to my Outlook. So instead of putting in mail.karena.net I have to put in the hostpapa email as the incoming and outgoing. I do not think Outlook exchange server can use that, and it is sloppy even in outlook classic. I am guessing that this is some method to prevent me from setting up a site. So I think I just have to move to another host.

I am using MS365 personal, and am using Imap. There is no error message. It is simply stuck partly installed. I am going to find another host today.

Thank you for your reply. I was so frustrated yesterday I was screaming at my computer to avoid throwing my coffee cup at it.

Karena Andrusyshyn

Answer 2

Dear andkarena(2)

Welcome to Microsoft Community.

According to your description, you are having trouble joining your email inbox in Outlook?

I can understand your confusion when you encounter this problem, for this problem, I would like to know the detailed information with you first:

1. What is the mailbox extension you need to join? (Outlook/Hotmail, Gmail, Yahoo)
2. Is your mailbox for company/school use or personal use?
3. What kind of Outlook product are you using? (Outlook New, Outlook Classic)
4. If you are using Outlook Classic, what version of Office is associated with it? (Microsoft 365 Home, Personal or Enterprise, Office 2021, 2019, etc.)
5. What do you use to configure your mailbox account? (POP, IMAP, Exchange, etc.)
6. Did you fail to configure your mailbox with an error message? What is the specific error message?

In order to better help you solve the problem, I would like you to tell me the above inquiries and the screenshot of the error message when you failed to configure your mailbox.

Feel free to text back if you need further help.

Best wishes

Chris.S-MSFT | Microsoft Community Support Specialist